Hey vimeo, I upgraded to pro-unlimited and my team member is getting limits and cannot...

GetHuman-civancic's Service problem issue with Vimeo from October 2020

Help with my Vimeo issue
The issue in GetHuman-civancic's own words
Hey vimeo, I upgraded to pro-unlimited and my team member is getting limits and cannot add videos.. What is the the problem?

GetHuman-civancic did not yet indicate what Vimeo should do to make this right.

How GetHuman-civancic fixed the problem
Vimeo never called back or send me a solution, they just keep bombarding us with ads for upgrading. We did upgrade and the limit for uploading still seemed to apply to a team member even though the upgrade states unlimited uploads . Here's the solution which we found by guessing from the information online. Make the team member who seems to be limited in uploading an admin. They will still have a limit on their own profile but they can upload to the original owner* team manager's profile. Wow, a **-second call and it would have been solved. I will be on the look out for a different place to house our videos. This was horrible customer service.
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Vimeo

Service problem issue
Reported by GetHuman-civancic
Oct 1st, 2020 - 2 years ago
Fixed
GetHuman-civancic shared how to fix
Seen by 24 customers so far
Similar issue to 1096 others
0 customers following this
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Timeline

GetHuman-civancic started working on this issue
Oct 1st, 2020 6:29pm
GetHuman-civancic confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 2:11pm