In early April, I responded to an ad on Facebook to view the movie Parasite with Vimeo...

GetHuman-cjtait's customer service issue with Vimeo from May 2020

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Who made the purchase and Email address associated with the booking
The issue in GetHuman-cjtait's own words
In early April, I responded to an ad on Facebook to view the movie Parasite with Vimeo for a few dollars. I provided all of my personal information including my credit card number. The transaction did not appear to go through. So I did not pursue it. *I am not proficient technologically (I am ** years old.) so possibly I misunderstood. I did not view the movie or anything else on Vimeo. *Now I have received a charge of $***.** on my credit card. *Early this morning, I tried to contact you and sent a message which was forwarded to a secure site where I was asked to buy a $*.** trial membership in order to have you review my case. Reluctantly, I again provided my credit card number. I have not yet provided a new password for the membership. I am nervous about all of this. I can’t discuss the mixup on the phone as you know. I would like to cancel the whole business. What do you suggest that I do now? I have not yet heard back from you.

GetHuman-cjtait did not yet indicate what Vimeo should do to make this right.

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Vimeo

Customer service issue
Reported by GetHuman-cjtait
May 19th, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 729 others
0 customers following this

Timeline

GetHuman-cjtait started working on this issue
May 19th, 2020 6:35pm
GetHuman-cjtait indicated the issue is not fixed yet.
May 20th, 2020 4:08am
GetHuman-cjtait indicated the issue is not fixed yet.
May 20th, 2020 3:30pm

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