ViaGoGo Customer Service Issues

Subject: Inquiry About viagogo Voucher Hello, I hope this message finds you well. I am reaching out regarding a voucher I received in the past. Is it still possible to use this voucher? If not, could I please request a refund instead? Thank you for your assistance. Best regards, Alain G. [redacted] Email: [redacted] --- Dear Alain, Below are the details of your viagogo voucher code: • Code: CSCV89B36859 • Value: €[redacted].51 • Valid until: 30 March [redacted] • Assigned to Email Address: [redacted] To redeem your voucher: • Log in to your viagogo account associated with the above email address (the voucher cannot be used for another account) • Select the tickets you wish to purchase • Click on "Voucher" during your checkout process • Enter the code and click on "Buy Tickets" Please do not reply to this email, as this address does not receive incoming emails. For further inquiries, visit our Help section on the website. Thank you for choosing viagogo! Copyright © [redacted] viagogo. All rights reserved. This email was sent by viagogo AG. It contains confidential information and is intended solely for the recipient. If you are not the intended recipient or their representative, please delete this email, including any attachments. viagogo AG is registered in Switzerland with the number CH-[redacted].3.[redacted].[redacted]-0. Address: viagogo AG, Rue du Commerce 4, [redacted], Geneva, Switzerland. Please note that this is not the customer service address. It may take at least 14 days to respond to mail sent to this address. Use the contact link for a quicker response. For customer service inquiries, please visit our Help section.

Subject: viagogo Voucher Inquiry Hello, I hope this message finds you well. I was wondering if it is still possible to redeem the voucher mentioned below or if a refund is an option. Thank you for your assistance. Best regards, A. Graf

Hello, a few months ago, I purchased three tickets for the Euro [redacted] match between Turkey and Italy on June 11, [redacted]. I recently received an email instructing me to download the UEFA app to access the tickets online. Upon doing so and entering my email, which is the same one used to purchase the tickets from Viagogo, I encountered an issue. The UEFA app shows that my email is not in their database, leaving me without access to the tickets for the upcoming match. I have requested a refund for the amount charged to my credit card and provided evidence of the situation with screenshots. I am currently awaiting their response. If you have any suggestions on what other steps I should take, I would appreciate your advice.

I bought 2 tickets to The Killers with Order no: [redacted]8 in [redacted] for the original date of Tuesday, June 9, [redacted], totaling £[redacted].74. The tickets were a gift for my husband. Due to multiple reschedules from the Covid-19 Pandemic, we are now two years past the initial purchase date, and we cannot attend the latest rescheduled date. Despite trying to resell on Viagogo, we have had no luck. I am requesting a full refund as we have not been able to use the tickets, and the event has been rescheduled twice. We believe this situation does not comply with The Consumer Credit Act or The Consumers Rights Act [redacted]. Looking for guidance on how and when we can expect the refund. Thanks, E J Salter

I received an email about the Willie Nelson concert at Bethlehem Musikfest, which was rescheduled from [redacted]. We had made hotel and transportation arrangements for the event but were informed that Willie Nelson is not even on the schedule. I contacted Viagogo to request a refund for the tickets we purchased. Last year, we were informed that we couldn't get a refund due to the postponement. It's frustrating that after all the planning, the concert isn't happening. I hope to get the ticket refund to cover the non-refundable hotel deposit and transportation costs, easing the disappointment and inconvenience we are facing. - Sharon O.

Hello, My name is Pablo Jaramillo. I purchased 5 tickets for Elton John's concert in Barcelona but received an email stating the event has been postponed without a confirmed date, possibly rescheduled for [redacted]. With two tickets intended for my aging parents who may not be able to wait until then, I am seeking options to attend the concert in Paris (October 12 or 13) or Belgium (October 16 or 17) instead. I am not requesting a refund; I simply wish for my parents' dream to come true before it's too late. I have already arranged flights from Colombia to Europe for those dates. Looking forward to your prompt response. Best regards,

Good morning, I purchased 2 tickets for the Amaral concert in Zaragoza, Spain, on September 25th, on August 19th at 00:35. Order No: [redacted]0. I received an email from Viagogo confirming the tickets for September 25th in Zaragoza, but upon downloading them, I discovered that the date on the ticket is December 17th, not September 25th. I have contacted Viagogo via email and phone at least 4 or 5 times on August 24th, 26th, and 28th to clarify the actual concert date. I checked the official AMARAL website 2 days ago and noticed that the September 25th concert in Zaragoza was not listed but instead scheduled for December 17th. Viagogo failed to inform me that the concert was moved to December 17th until a phone call I received today, despite me asking via email earlier. I requested a refund during my last call on August 28th, as the concert date did not match what Viagogo advertised on their website for September 25th. I request a prompt response as I feel disappointed and misled. All previous attempts to address this issue have been unsuccessful. I am willing to take legal action if a satisfactory resolution is not provided promptly. Regards

Order ID: [redacted]24 Hello, I am having difficulties contacting you regarding my current issue. Unfortunately, I am unable to make it to the event and tried to follow the advice to sell my tickets without success. Upon checking Ticketmaster, I could not locate my tickets for sale. At this point, I would appreciate either a refund or a credit note. The Viagogo help center seems non-existent, making it impossible to reach anyone for assistance. Additionally, the helpline number provided has been unhelpful as I am unable to get through.

Subject: Issue with Purchase Contract / Sting Concert Tickets Order No. [redacted]0 Hello, Thank you for delivering the Sting concert tickets. On 17.8.[redacted], my husband, U.S., purchased 2 tickets for the Sting concert on 9.7.[redacted] through your company. He paid a total amount of [redacted].05 € via Visa for these 2 tickets. The tickets were delivered to us by UPS on 8.9.[redacted]. Since we returned from vacation on 18.9., we only opened the envelope with the tickets yesterday, 20.09.21. The face value of one concert ticket is printed as 79.90 € (see photo), meaning a total of [redacted].80 € for 2 concert tickets. However, you charged us a total of [redacted].05 € for 2 concert tickets. This constitutes a breach of contract under § [redacted],1 as a void transaction, as well as fraudulent deception. I kindly request the immediate refund of the price difference amounting to [redacted].25 € to the Visa account you have on file, or to proceed with the cancellation of the purchase contract and the 2 concert tickets. Please provide clarification, a statement, and respond via email. Sincerely, U. and S. Stettler

Regarding order number [redacted]6, I recently attempted to sell my weekend ticket through Viagogo after recovering from COVID. The tickets were initially transferred to me via Ticketmaster by my mother. I listed the tickets for £[redacted] with a valid 'e-ticket' QR code attached. Despite the authenticity of the code and providing photo evidence, on September 21st, Viagogo informed me that the buyer was denied entry. I was then notified on the 22nd that I would be charged £[redacted].20 as compensation for the ticket not functioning, an amount exceeding the ticket's original cost. This situation seems unjust as the tickets were legitimate, no fault was on my end, and the payment was voided as the sale was genuine.

Hello, I am selling 1 ticket on Viagogo that I purchased for $[redacted].73 in American dollars, equivalent to $[redacted].79 in Australian dollars. This ticket is for front Row AA in Section [redacted], a great seat for the Engelbert Humperdinck concert at the San Jose Civic Centre on December 5, [redacted], at 8:00 PM. Unfortunately, I am unable to get a refund and as I live in Australia, the current Covid-19 lockdown prevents me from traveling. I hope to find a buyer who can utilize this ticket. Thank you.

Hello, I purchased concert tickets for Nico Santos at the Stadthalle Rheine in July [redacted] for €[redacted].03. Yesterday, I received standing tickets for two priced at €40.80 each. These are definitely the wrong tickets as I did not book standing places. My order number is [redacted]5. I kindly ask you to send me the correct tickets. If that is not possible, please refund the difference back to my credit card. Regards, Birgit W.

Hello. I purchased 2 tickets for the Morat concert on September 4th in Córdoba through Viagogo. The payment of €[redacted].85 was made on August 23, [redacted]. Following the confirmation email, I successfully received the tickets for this event. Subsequently, I bought an additional 2 tickets for the Morat concert on September 16th in Logroňo for €[redacted].10 on September 6th. Unfortunately, I did not receive a confirmation email or the tickets for this purchase. Despite contacting Viagogo and providing proof of payment for both transactions (from August 23, [redacted], and September 6, [redacted]), I only received tickets for one purchase. After Viagogo suggested I send proof of payment for the missing tickets, I promptly did so. I have been in communication with Viagogo, requesting a refund for the outstanding tickets from September 6th as I have already paid the full €[redacted].95 for all 4 tickets. Despite multiple emails, I have not received the necessary support from their team.

Order number [redacted]3 for Derek S. I placed an order for a ticket to the Steps concert and requested delivery by post due to not having a printer. Initially, I was told it would arrive a week before the event. However, I later received an email stating I needed to download the ticket, which poses an issue since I don't have a printer. Regarding access to the venue, I learned an NHS-Covid pass is required, along with photo ID like a driver's license or passport. My personal documents are outdated, so I'm unsure how to proceed. Additionally, one member of our group has Covid, prompting concerns about whether the concert will proceed as planned. I appreciate any guidance you can offer. Thank you. D.S.

Hello, I purchased a ticket to watch a match at Camp Nou in Barcelona, Spain on 10/22/[redacted]. The game was between Barca and Real on Sunday, 10/24/[redacted] at 4:15 PM, priced at [redacted].78 euros. My order number is [redacted]4; unfortunately, my ticket was not valid, and I was not allowed entry. I had to purchase another ticket for [redacted] euros to watch the match. The staff at Camp Nou in Barcelona informed me that I would be refunded by Viagogo within a week, but I have not yet received anything. I am looking forward to a positive response from you. Best regards, AB, Abdelkader Taibi

Dear Jens, Unfortunately, we regret to inform you that the Borussia Dortmund vs. Mainz match, originally scheduled for May 2, [redacted] (Order [redacted]1), has been canceled. Such cancellations are beyond our control, and we understand how disappointing and frustrating they can be. Once this pandemic is over, we would be delighted if you could book an event of your choice anywhere in the world. Therefore, we are offering you a credit worth [redacted]% of the original order. The credit can be redeemed on the viagogo website for any future event and is valid for 18 months. It will be delivered to you via email within 72 hours, allowing you to start planning promptly. We acknowledge that this is a challenging and uncertain time for many of our customers and thank you in advance for your understanding and patience. Given the current situation and operational constraints, we are experiencing a significant volume of calls and communications (including on social media). While we have expanded our teams where possible, we recognize that some customers may experience longer wait times for a response from us compared to normal circumstances. We apologize for any inconvenience this may cause you. For any refund requests instead of a credit, please click here within 14 days of receiving this email. Please be aware that due to the high number of canceled and rescheduled events worldwide and the ongoing impacts of the global entertainment industry caused by the COVID-19 crisis, it may take several months to process your refund. For the latest information on the Coronavirus, including answers to frequently asked questions, you can find it here. Sincerely, Jens Grohmann

I bought 2 tickets to the Sydney Thunder versus Melbourne Stars game on Sunday, December 12th at the Sydney Showground. I have not received the email with the e-ticket yet. When I checked My Account, it shows that my purchase has been canceled despite being confirmed. I would appreciate an update on the situation. My confirmation number is: [redacted]0. My name is S. Bradley. Email: [redacted] These tickets are a gift for my grandson's birthday. Thank you.

I purchased tickets on 12/11/[redacted] for the Madrid vs. Valencia match on January 9th. However, the game is not on that date as the website indicated. I was charged for the tickets, but I can't find them in the app or in my email. There is no record of them anywhere. How can I get my tickets or have them exchanged, as I bought them for the wrong date? If I don't receive the tickets, please refund the money to my account. I feel like I'm being scammed, and if this is not resolved, I will take legal action.

I purchased tickets for the Biathlon event in Oberhof for Thursday, January 6th, [redacted], with order number [redacted]9, at a price of [redacted].17 €. My account indicates that they will contact me automatically regarding the refund of the amount paid, but I haven't heard anything regarding the mentioned order until today. I made another purchase on the same day with order number [redacted]4, which has been completely processed, and the money has already been refunded. However, order number [redacted] is still outstanding. Please refund the amount paid. I thank you in advance. For any inquiries, feel free to contact me by phone at +[redacted]68.

Hello, I wanted to inform you that the event I bought tickets for has been canceled. Details below: Event: Edinburgh Hogmanay Party At The Bells [redacted] - Street Access Order ID: [redacted]0 Order Confirmed Date & Time: To be Confirmed Location: Princes Street Tickets: 2 Section: General Admission Row: Notes: No Under 14s | Under 16s accompanied by an adult Event Status: Canceled Reference: [redacted] Since the event is canceled, I kindly request a refund at your earliest convenience. Thank you.