I purchased two friendsfest tickets for my daughter and I from viagogo. The purchase of...

GetHuman826762's customer service issue with ViaGoGo from June 2018

Help with my ViaGoGo issue
The issue in GetHuman826762's own words
I purchased two friendsfest tickets for my daughter and I from viagogo. The purchase of each ticket includes in the price a general admission ticket AND a set tour ticket with an alotted time however when we received the tickets for the event in Newcastle ( Saturday **st July ) we only had the general admission tickets and not the set tour ones. The official friendsfest website states that you will not be granted admission into the event without presenting a general admission ticket AND a set tour ticket per person and therefore we are unable to attend the event although we have already paid. We have contacted viagogo on multiple occasions and have received the same automated response and the only available phone number is one which only deals with cases which involve events taking place within ** hours of the call which we have tried but were declined contact.
GetHuman826762 did not yet indicate what ViaGoGo should do to make this right.
I have an issue with ViaGoGo too
How GetHuman826762 fixed the problem
via twitter. they contacted back straight away and then called me and sent the tickets today.
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ViaGoGo

Customer service issue
Reported by GetHuman826762
Jun 27th, 2018 - a yr ago
I have an issue with ViaGoGo too
Fixed
GetHuman826762 shared how to fix
Seen by 18 customers so far
Similar issue to 495 others
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Timeline
GetHuman826762 started working on this issue
Jun 27th, 2018 6:47pm
GetHuman826762 confirmed the issue is fixed. Hooray!
Jun 29th, 2018 9:50am