Hello,*I bought tickets on ViaGoGo in January for a concert in Florence (Italy) on frid...

GetHuman782100's customer service issue with ViaGoGo from June 2018

Help with my ViaGoGo issue
The issue in GetHuman782100's own words
I am trying to get my tickets, when they are showing as delivered on the website of ViaGoGo while they are not ... Hello,*I bought tickets on ViaGoGo in January for a concert in Florence (Italy) on friday.*As I was worried I had no info on the tickets, I had a look and realized ViaGoGo has the info they have been delivered.*When I use the UPS tracking number, UPS says it has been put in the Lost and Found. *How can I get my tickets back (especially that I will be in Florence & Bologna from tomorrow). Can I get e-tickets? Or ViaGoGo help me in getting ups to deliver to my adress in Bologna?*Thanks *Alexandra Bouloy
It is very difficult to get to talk to someone of ViaGoGo to get help
Everything could be solved thanks to *Eticket*Getting then physically at the concert or before the concert in an official stand*Getting help to get them back from UPS
I have been a customer since * years, from France, to Ireland and now Italy and still using their services
I tried as well to contact UPS
I have an issue with ViaGoGo too
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ViaGoGo

Customer service issue
Reported by GetHuman782100
Jun 13th, 2018 - 9 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 70 customers so far
Similar issue to 355 others
0 customers following this
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Timeline
GetHuman782100 started working on this issue
Jun 13th, 2018 10:15pm
GetHuman782100 indicated the issue is not fixed yet.
Jun 14th, 2018 4:04am
GetHuman782100 indicated the issue is not fixed yet.
Jun 14th, 2018 4:05am
GetHuman782100 indicated the issue is not fixed yet.
Jun 14th, 2018 4:09am
GetHuman782100 indicated the issue is not fixed yet.
Jun 15th, 2018 6:59am
GetHuman782100 indicated the issue is not fixed yet.
Jun 15th, 2018 8:23am