Viagogo**May **, ******Refund Requested for Order ID: **********On March **, ****, my...

GetHuman-annhamm's customer service issue with ViaGoGo from May 2018

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ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annhamm will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annhamm can let us know if they help or not.
The issue in GetHuman-annhamm's own words
Viagogo**May **, ******Refund Requested for Order ID: **********On March **, ****, my ** year old daughter purchased * tickets for a Yung Gravy concert at the Parish in Austin, Texas.*The tickets were overpriced at $** each (the actual price of a ticket at the Parish is $**) and on top of that you charged another $**.** for service and delivery. Once she told me, I immediately searched online and found numerous negative reviews for Viagogo, including customers alleging overpricing and receiving tickets that aren't legitimate. I told my daughter to cancel the order (which she was unable to do) and I ordered the tickets from the link on the venue site at the true price. Once I received the Viagogo tickets via FedEx, I DID NOT OPEN the envelope and took them to a FedEx store for return. The gentleman said her could not give me a receipt but that he could send them back to you, which he did. I am now requesting a refund of $***.** by cancellation of the charge to my credit card.**Thanks,**Ann Hammer

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ViaGoGo

Customer service issue
Reported by GetHuman-annhamm
May 14th, 2018 - 4 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 310 others
0 customers following this
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Timeline

GetHuman-annhamm started working on this issue
May 14th, 2018 4:02pm
GetHuman-annhamm indicated the issue is not fixed yet.
May 15th, 2018 5:26pm

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