When I went to a Salem, OR, Verizon store with my adult daughter, to get her a new phon...

GetHuman-beanan's customer service issue with Verizon from March 2021

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The issue in GetHuman-beanan's own words
When I went to a Salem, OR, Verizon store with my adult daughter, to get her a new phone, the very fast-talking, high pressure sales rep also talked me into buying a "hot spot" (something I'd never heard of). I told him my primary interest in it was to use during occasional camping trips -- for *-* days, once or at most twice a year, and asked if I could shut off the service when not using it* he assured me I could. When eventually I realized I was being charged $** a month (he never mentioned that part, and I thought it would be charged mostly by usage, like our phones) I went to my local store, explained the issue, and asked to discontinue the service entirely. The rep said no problem, he's get it done -- and I thought it was all done with.* But when I happened to check my account a few months later, I realized I was still being charged for it. I contacted my Verizon store again, and again I was told it would be taken care of...* However, I continue to be charged $** a month for this hotspot that has NEVER. Once. Been used -- because I developed gout and camping us now a thing of the past for me. In addition to trying to deal with it again at the store -- AND over the phone with Verizon's much-less-than-helpful customer service reps, but nothing ever changes. By this time I've paid $*** or more for that hotspot that I've never used.* Is there any way to stop this insanity, short of cancelling my family's * other phones with Verizon, and starting over with a different company? I am not unhappy with them otherwise...* *** Maureen G. Moss-Lubell, Hillsboro, * Oregon (suburban Portlandia)

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Verizon

Customer service issue
Reported by GetHuman-beanan
Mar 17th, 2021 - 5 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 4242 others
0 customers following this

Timeline

GetHuman-beanan started working on this issue
Mar 17th 3:19am