someone sent me a text and now my phone is locked up. cannot close the text or screen...
GetHuman3839704's Device Support issue with Verizon from October 2019
Help with my Verizon issue
The issue in GetHuman3839704's own words
someone sent me a text and now my phone is locked up. cannot close the text or screen, cannot shut the phone off. If responds to nothing. I even tried plugging it in an does not even beep or change screen when plugged in. It is froze up!!
GetHuman3839704 did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman3839704 fixed the problem
let the phone battery run empty and plugged in the charger. after fully charged it turned on and has worked fine. battery was at **% when I contacted for help. Phone was lockedmup, after leaving on charger over night it works fine?? *******************the screen on my phone locked up when a text came in, got on computer to a live chat on verizon. the tech on the other end could not do anything, suggest sending it in to be repaired or replaced. My battery was at **% so I knew that was not the problem,, no matter what I tried the screen was stuck on the text I just opened. it was late at night, frustrated I decided to plug it in for the night. In the morning I unplugged it and it has worked fine since. No clue, I just know it worked.
Please help with my Verizon issue
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