someone sent me a text and now my phone is locked up. cannot close the text or screen...

GetHuman3839704's Device Support issue with Verizon from October 2019

Help with my Verizon issue
The issue in GetHuman3839704's own words
someone sent me a text and now my phone is locked up. cannot close the text or screen, cannot shut the phone off. If responds to nothing. I even tried plugging it in an does not even beep or change screen when plugged in. It is froze up!!

GetHuman3839704 did not yet indicate what Verizon should do to make this right.

How GetHuman3839704 fixed the problem
let the phone battery run empty and plugged in the charger. after fully charged it turned on and has worked fine. battery was at **% when I contacted for help. Phone was lockedmup, after leaving on charger over night it works fine?? *******************the screen on my phone locked up when a text came in, got on computer to a live chat on verizon. the tech on the other end could not do anything, suggest sending it in to be repaired or replaced. My battery was at **% so I knew that was not the problem,, no matter what I tried the screen was stuck on the text I just opened. it was late at night, frustrated I decided to plug it in for the night. In the morning I unplugged it and it has worked fine since. No clue, I just know it worked.
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Verizon

Device Support issue
Reported by GetHuman3839704
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman3839704 shared how to fix
Seen by 4 customers so far
Similar issue to 8611 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman3839704 started working on this issue
Oct 28th, 2019 3:11am
GetHuman3839704 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:55pm
GetHuman3839704 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 9:54pm

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