Not fixed yet. I was told yesterday that it was a known issue and that the repairs were being done as I spoke to the rep. Apparently, the repairs were NOT taking place, or things were not able to be fixed??? No internet- no new information as to why. This is why I am very actively searching for another IP. Our internet goes out several times each year and it is always a struggle to fix

GetHuman355251's customer service issue with Verizon from June 2018

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The issue in GetHuman355251's own words
Use the internet ... Not fixed yet. I was told yesterday that it was a known issue and that the repairs were being done as I spoke to the rep. Apparently, the repairs were NOT taking place, or things were not able to be fixed??? No internet- no new information as to why. This is why I am very actively searching for another IP. Our internet goes out several times each year and it is always a struggle to fix. Very slow speeds are also the notm. **No internet service as of yesterday evening. I already reset the router. It still is not working. This problem leads to using wireless data at home. Need to have this fixed asap
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Spend thousands of dollars a year for phone, internet and wireless for four people. Very actively searching for another provider!!
I have an issue with Verizon too
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Verizon

Internet
Customer service issue
Reported by GetHuman355251
Jun 30th, 2018 - 10 mons ago
I have an issue with Verizon too
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Seen by 10 customers so far
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GetHuman355251 started working on this issue
Jun 30th, 2018 4:30pm