Verizon Wireless Customer Service Issues

My recent experience at the Verizon store was quite disappointing. After accidentally breaking my phone screen, I went to inquire about my insurance coverage. The technician was courteous and handed me a copy of my plan, stating the process was straightforward. However, I was then directed to call a number which turned out to be invalid, so I had to resort to filing a claim online. Due to my damaged screen, I had to use my iPad to complete the form as retrieving information on my phone was impossible. Eventually, I had to pay $[redacted] for a refurbished phone, which left me feeling frustrated with Verizon's lack of clear communication from the start. It almost felt like they were withholding information, leading to a disappointing experience overall.

I'm experiencing an issue with my television. Several years ago, I purchased all the episodes of "Friday Night Lights," but when I recently tried to watch them, I was prompted to pay for each episode. Additionally, when I attempted to watch a movie I had bought through Verizon, I had sound but no picture. It seems there may be an issue with how my purchases are stored on Verizon's system. I initially tried reaching out through Chat, but it redirected me to a repair section and then abruptly ended the session, stating no repair tickets were linked to my account. Communicating with the automated chat system proved unhelpful and frustrating, as it didn't lead to any resolutions after spending hours on it.

I recently completed the activation period for my Verizon prepaid phone and requested an unlock code to use it on a different carrier temporarily. However, I encountered an issue where the phone does not accept the unlock code provided by Verizon. Despite having received the code from Verizon a few months back, the phone still prompts me to contact them for a code. I am seeking assistance in obtaining a working unlock code for my Moto E4 so that I can use it on another carrier. While I may consider returning to Verizon in the future, I believe I have met the requirements to unlock the device and would like it to function properly on a different network.

While traveling through New Zealand, my husband and I have relied on our international phone plan. It was working perfectly while we were in Auckland, allowing me to make calls and use navigation. However, since leaving Auckland four days ago, we have been unable to access these services. When we reach a hotel with WiFi, I can catch up on emails and texts, but being able to call the US is crucial. Could you please assist us in resolving this issue? My phone number is [redacted]. Thank you.

I have been experiencing the same phone issue for 2 years now. When I visited Verizon in person, they were unable to resolve it. My iPhone randomly skips lines in messages, forcing me to scroll down several spaces to find the next one. Another problem is receiving multiple "no sender" messages in a row, which can be cleared by navigating back and forth between all inboxes. I unintentionally ended up setting up several accounts under my name due to this issue. Despite being a loyal Verizon customer who purchases iPhones exclusively from them, I find this situation incredibly frustrating.

My husband and I experienced sudden dropped calls on our Galaxy S4. After speaking with a Verizon representative via chat, they suggested the A50 as our network seemed to be not working despite the phone displaying 4GLTE (which was confusing as they mentioned it being 3G). We, however, dislike the A50. We prefer our S4 to work or to find a compatible phone. The new phone has poor hearing quality and small text even on large print settings, making navigation difficult. We are seniors on a fixed income seeking a reliable, easy-to-use phone without unnecessary features. We hope for a solution to this issue.

I recently contacted Verizon after receiving an email advertisement. The phone number I dialed was [redacted], and a representative named Daniel assisted me. While setting up an account and undergoing a credit check, I began to feel uneasy due to the number of personal questions I was asked. Consequently, I expressed my concerns to Daniel and terminated the call. Can anyone confirm if the phone number I mentioned is indeed a valid one used by Verizon in their email ads? Your assistance is appreciated. Thank you.

On February 11th, [redacted], I was approached by a stranger at a bus stop who asked me to help them purchase an iPhone 11 using my ID, which I provided. We went to Walmart in Crossgates Commons where they made the purchase with an unknown amount. The clerk used my driver's license and debit card. Eight days later, I received a Verizon bill with account details that were not mine. I contacted Verizon to clarify the situation and requested the account be locked to prevent unauthorized use of the phone. The person who made the purchase goes by the name "Nephew," and I have communicated with them via text at [redacted] regarding the bill for the phone. I need to identify the owner of the phone number [redacted] to locate this individual. I want to disassociate myself from the account and the phone registered in my name. Urgent assistance required. T. S. McNeill [redacted].

I have a Kyocera DuraForce Pro 2 provided by my employer. While the phone works fine at work and elsewhere, it doesn't work at all in my home. My wife's Tracfone MVNO, which also uses Verizon towers, has no issues with calls at home. We don't use wi-fi calling due to our weak DSL internet. We have always had good signal with Verizon until I switched to the Kyocera in August [redacted] when my employer took over the account. This coincided with Verizon's upgrade to 4GLTE VoLTE. Paying $[redacted] for a new phone on contract that performs worse than my previous $70 phone is frustrating. I believe the settings may be incorrect or the phone is defective and needs to be replaced. I would appreciate speaking with a Verizon tech support representative to resolve this matter satisfactorily. Thank you.

I have been a loyal Verizon customer for six years. Due to a recent financial crisis, I am struggling to afford the $[redacted] monthly payment, especially since the person who was going to use the second line backed out. I am unsure if I need to return two or all three phones, or even cancel my service to adjust the plan. I have always made an effort to pay my bills on time, even if it was a couple of times late, and would greatly appreciate any options available to assist me during this difficult time.

In July [redacted], I switched from Verizon to Visible, which closed my account and cut off access to my Verizon account. After three months, I received an email about an unpaid $[redacted].00 bill for an open Jetpack tied to my old account. I contacted customer service, explaining I couldn't access my old account and hadn't used the Jetpack. After a lengthy 3-hour call where I was transferred multiple times, the outstanding amount was cleared, and I was assured it wouldn't be reported to credit agencies. Six months later, checking my credit report revealed it was reported as delinquent. I request Verizon to honor their promise and remove this from my credit report.

1) I'm experiencing issues using data apps on my cellular device. 2) My ear inadvertently mutes my phone during calls. 3) The phone quickly goes into sleep mode. 4) The phone goes silent without my intervention, causing me to miss visitors. 5) I'm trying to contact support during business hours but get a message saying it's after hours. 6) I'm unable to reach anyone through the website or app, spending hours on hold. 7) Customer service responses on Twitter are delayed, taking a long time to communicate. 8) After contacting support in the Philippines, I struggled to get relevant help for iPhone and data issues. 9) Posted a review on Yelp with no follow-up response for two days. 10) Despite paying for technical support, I haven't been able to reach anyone for weeks. 11) Encountering a cycle of unresolved issues, disconnections, and lack of answers. 12) Daily unusual call volume messages have been ongoing for three months, questioning what's deemed "unusual." 13) Seeking reliable technical support to alleviate stress and communication challenges.

My Tracfone plan expired after [redacted] days. I tried to renew it on the website and ended up purchasing another [redacted] day plan which didn't activate for several hours. The next day, it still wasn't working, and the site said my phone wasn't compatible. I couldn't file a complaint as my phone wasn't active. Lisa provided me with a number to speak to a person, but I got cut off halfway through the call. I paid $[redacted] for the plan and want it removed until I figure out what to do next. Your service needs updating for customers with expired minutes causing issues. Each time I try to select an option, I'm asked for my cell number and then told they can't assist without it. Whether I use Tracfone again depends on how this is resolved. - Noel M. Email: [redacted]

When I signed up with Verizon, I purchased the iPad 11 Pro alongside my iPhone 7 Plus because of the benefits package, including insurance and a $29 cracked screen replacement guarantee for both devices. A month later, when referring a friend who also signed up, I confirmed with a representative that the $29 cracked screen offer applied to both my devices. Unfortunately, my iPad screen cracked, and after contacting Asurion on February 4th, I was informed my device was on backorder and had to wait for it to be replaced. Despite multiple calls and weeks passing, I was still unable to use my iPad. After escalating the issue to management at Asurion, Verizon provided a replacement device but required me to pay $[redacted] instead of the expected $29 due to incorrect information provided previously. I hope Asurion can reimburse Verizon for the cost since I have been paying for insurance. I am disappointed by the inaccurate information I received from multiple Verizon representatives.

On March 8, [redacted], I received the Orbic Journey V phone for free but found the battery life inadequate. The store was unable to assist, advising I return the phone by March 22, [redacted]. Despite being charged a $40 activation fee, being an 82-year-old Veteran with hearing difficulties, the phone's functionality is not suitable for me. I am seeking a refund of the activation fee and believe the Kyocera Dura XV would be more appropriate for my needs, despite its $[redacted] cost. I have been a loyal Verizon customer for approximately 20 years. I am struggling to communicate due to the Orbic phone's limitations. Any assistance would be greatly appreciated. Thank you.

I'm currently on the $50 monthly plan and my next payment was due today. I made a payment of $50 ahead of schedule on Saturday, 3-21. Knowing I was running low on data, I tried to start a new monthly cycle after the payment but couldn't find the option over the phone. Unfortunately, I ran out of high-speed data on Saturday and had to purchase 3GB for $20. I used it up on Sunday and had to spend another $20. Now, with my plan expiring today and only $10 left in my account, I can't afford the $40 needed to renew it. I visited my 16-year-old daughter in SC over the weekend and spent more than planned. I won't receive my next paycheck until Friday, April 3rd, leaving me without a phone for two weeks. Being disconnected is frustrating for many reasons, and I don't want to be unavailable to my daughter or risk upsetting my employer. I've been a loyal Verizon customer for a long time. Is there any way you can assist me in resolving this issue?

After closing my deceased father's account a year ago, I've been facing constant overcharging issues causing extreme stress. Despite repeated attempts to resolve problems with my new Samsung S10 Plus, I was unable to access the hotspot feature for a month. I was reassured someone would fix it, but received no callbacks or apologies. This has led to multiple days without service and countless hours spent on calls without any reimbursement. As a loyal customer for over 15 years, I expect better service. I request a refund for all overage charges, fees for communication, connection fees, and the erroneous increase in my monthly charge. Additionally, I seek compensation for the inconvenience of having my phone service disrupted. It is frustrating not being able to speak to a human for assistance.

I recently switched to Verizon on March 10th, opting for the top tier unlimited plan with one line and received a Samsung A50 initially. I promptly signed up for the free Apple Music offer through Verizon. However, I later swapped my phone for an iPhone 11 Pro Max, and since then, I have been unable to activate the free Apple Music service. On my Samsung, I was forced to use my phone number for the Apple account, but when setting up the iPhone, I had to use my email address. Now, when attempting to access Apple Music, I encounter a loop that suggests I sign up for a free trial or pay with my credit card. Despite contacting Verizon and Apple, spending extensive time troubleshooting, and being assured by Verizon support that everything is in order on their end, I still cannot access the free Apple Music service. I feel it's neither my fault nor an Apple one, and I have been unable to reach Verizon support for further assistance. I hope to have this frustrating issue resolved promptly so I can enjoy the benefits of being a loyal top tier unlimited plan customer with Verizon and using the latest iPhone model. Thank you.

I have not received a reply to my email. As a homebound Verizon customer, my healthcare worker, who is not tech-savvy, used to have a Verizon 3G phone that I could easily reach him on. Since you discontinued 3G service, I have tried getting him a Consumer Cellular 4G LTE phone and a simple Cricket phone, but he struggles to use them. The discontinuation of 3G service has significantly impacted my daily life. I believe there are others facing similar challenges. The main problem is that the shutdown of 3G phone service has affected seniors who are most comfortable with their basic flip phones, like my USSTARCOM device from Verizon.

My elderly parents, both 82 years old, have been experiencing issues with their home phone service since December, despite my efforts to help. The device, which is part of my plan, has been unreliable, dropping calls and failing to ring. I have tried changing batteries and even bought a new AT&T system, but the problem persists. I suspect there is a defect in the Verizon unit. Despite my conversations with Verizon, they claim no widespread issues. Given my mother's high-risk status due to cancer and the current pandemic, it is crucial to resolve this promptly. The unit is under four months old and requires immediate replacement. You can contact me at [redacted] or at my office [redacted].