Verizon Wireless Customer Service Issues

I bought a new phone for my wife on Black Friday as part of an upgrade to my current plan. We were supposed to receive a $[redacted] credit for the promotional upgrade. When we picked up the phone from the Verizon store, they were too busy to transfer the data from her old phone, so we did it ourselves. They mentioned we would receive a mailer to send the old phone back, which we haven't received yet. Additionally, I haven't received any confirmation of the credit. After spending an hour on the phone with a representative named Harry, I was told everything was taken care of, but I still haven't received the mailer or credit confirmation. I need assistance in resolving this matter.

I'm frustrated with Verizon's recent service issues. Initially, they offered a gift card to my boyfriend when we signed up, but we never received it due to issues with online forms and expired promo codes. After an extensive 30-day back-and-forth, we couldn't resolve it. Then, a gift card sent to my grandmother was spent before we found out she was disqualified for unknown reasons. This resulted in another loss of $[redacted]. Despite these problems, they did fix an $88 billing error. When my boyfriend's phone stopped working after leaving the store, we wasted 4.5 hours on hold trying to fix it, with no immediate solutions from store technicians. If not for recently upgrading to three new phones, I would consider switching back to ATT for their better service. I hope to receive the promised $[redacted] and $[redacted] gift cards.

Since transferring my business line from Sprint to Verizon on 9/26/19, I have faced numerous challenges that have endangered my business due to service issues and billing errors. I am seeking a competent and experienced individual to address these pressing matters. Bills for services not provided need to be rectified, as receiving a collection notice is unacceptable under these circumstances. I am looking for a knowledgeable associate who will understand my concerns about erroneous charges and provide meaningful solutions. The frustration has led me to obtain a temporary line from Boost Mobile. I urge prompt, courteous, and effective action to resolve these issues swiftly. Please acknowledge my concerns and provide a satisfactory resolution. You can contact me at [redacted] to discuss this matter further.

Hello, I'm Venessa Moore from [redacted] Mattie Lane, Hayneville, AL [redacted]. I recently received a letter in the mail regarding my purchase of an iPhone Pro Max online on 11/28/19. I believed I was getting a buy one, get one free deal for a new line of service. I gifted the phone to my granddaughter for Christmas and did not activate it, hence the account number [redacted][redacted]. However, I wanted to purchase one for myself but only received one. Could you please unlock the phone so my granddaughter can use it? I intend to pay for it later but need it fully unlocked. I have been trying to contact someone about this issue as I don't want the line to be shut down after making my first payment next week. Please email me regarding this matter when you receive this message. Thank you, Venessa Moore.

I recently received an email from Verizon stating that my number transfer was completed on 12/19. However, I had actually left Verizon on December 9th after my full bill was already deducted from my account on December 4th. Despite this, I was unable to use my Verizon phone as I had already switched to a new carrier. I have already paid my bill in full for December, even though I stopped receiving service from Verizon. My account number was: 4[redacted]1[ending].

I am reaching out on behalf of my elderly mother-in-law, Stella Z., who is 87 years old and recently canceled her Verizon service. She called from her home phone to notify Verizon about the cancellation, but her Verizon cell phone has not been disconnected. She is concerned that she might still be incurring charges. Your assistance in resolving this matter would be greatly appreciated. Thank you.

On November 1st, I lost my phone, so I disabled it online in the hope of getting it back. However, someone accessed my phone and online account, changed my password, and made international calls. I was only aware of this after receiving a high bill. I contacted Verizon promptly to report the incident. Given my long-standing account history without international calls or app downloads, I expected Verizon to alert me to fraudulent charges. The charges amount to over $[redacted]. Despite numerous calls to Verizon's customer service, I have not received help or a reversal of the charges. The lack of assistance and being constantly passed around to different departments has left me frustrated.

I changed wireless carriers in November. On 11/14, my husband switched his phone ([redacted]), and on 11/18, I switched mine ([redacted]). My last payment to Verizon was $84.68 on 11/01, which I assumed covered November, leaving me with a credit for the rest of the month. Recently, two employees at our local Verizon store advised me to hold off on paying the bill to allow for a smoother credit processing. Unfortunately, I haven't been able to reach Verizon directly, as I am redirected to *[redacted] for provider information. I need clarification on whether I still owe the bill and which period it covers. -Terry D.

I recently purchased a new Flip eTALK phone along with a $30 payment card. Unfortunately, when I tried to activate the payment card, it couldn't find any account associated with it, despite spending 45 minutes on the phone for assistance. My daughter ended up using her account to pay for my service for the past two months. Now, as I try to top up my phone with the payment card again, it still doesn't work, and I can't locate any payment history with Verizon. My phone, which my daughter charged for me, is showing 68% battery, but I can't open the back to check if the battery was inserted incorrectly. I'm frustrated after spending more time online seeking help on how to open the back, but the assistance provided keeps redirecting me to paid services, which I find unreasonable. I am unable to visit a Verizon store due to car issues and have no means of calling for support. This experience has left me extremely dissatisfied as a long-time customer, and I'm considering switching service providers due to the lack of assistance.

I have spent approximately 4 hours with your supposed experts and reiterated three times that I am not willing to pay a single dollar to receive assistance from someone who cannot interpret the information I have provided to your company on 5 occasions now. Your customer service is lacking, and I am starting to believe I made a mistake purchasing a phone from your company. It seems that you are unable to solve my issue. If you value my business, please review my 5 interactions with your so-called experts and present the dissatisfaction to your president. Your customer service is inadequate, and I expect better. Kindly, if you are able to resolve this matter, contact me via email. Otherwise, your customer service quality is the worst I have ever encountered.

My bill is due on December 30th, and my phone got disconnected this morning, which is frustrating because it's not even late yet. My dad, who is a Walmart driver, couldn't reach me due to the sudden disconnection. I need my phone reconnected today without any extra fees as my payment is still not overdue. I also want to upgrade my phone from the Nokia 2V. Thank you for your understanding. Merry Christmas and Happy New Year. -Jessica G.

I need to dispute the charges on my recent bill, particularly the $[redacted] international phone charges. My phone has been on airplane mode with roaming off since I traveled abroad. I have only used text messages and not made any international calls. Unfortunately, I have been unable to get a breakdown of the minutes used from Verizon wireless despite multiple attempts. I do not have any international plan on my account. Please look into this matter promptly as the total amount will soon be deducted from my bank account in less than a week. I appreciate your prompt attention to this issue. The reference number of my last unsuccessful contact with Verizon customer service was [redacted]1. Thank you for your assistance.

I purchased a Verizon LG two days ago. My phone was never activated, but my account was set up, and my $40 data pack was deducted. I was unable to activate the phone. Yesterday, I exchanged it for the same model, but I am still unable to activate this phone, and my $40 data pack is still not operational. I really need this phone to work ASAP, and I would like to speak with someone to resolve this issue promptly.

I've lost my iPhone and need to find it. However, I can't login to my iCloud account because I've forgotten my password. Apple is sending a verification code to my phone, which is lost. I'm now trying to reach someone at Verizon to help me find my phone using its IMEI number or assist me in setting up call forwarding to receive the verification code on another temporary phone. I'm also exploring the option of accessing my SMS texts through my Verizon account to retrieve the verification code they sent.

I need to confirm my order placed yesterday with the online agent Ashley. I had initially ordered the phones on Friday but was informed on Christmas Eve, the delivery day, that they couldn't be processed in my husband's name. So, I tried placing the order in my name, which got approved. The payment for the initial phones had already been processed by Verizon. The agent mentioned I could pay for the phones using that amount and receive a refund for the remaining money.

My phone's battery is draining rapidly even in low power mode. I've consulted tech support and tried all their recommendations. They mentioned that if the problem continues after a full reset, I can receive a refurbished phone at no cost since I’m within the warranty period. After the reset, I monitored the phone and the battery problem persists. Now I just need to contact Verizon to organize the replacement phone.

I had a negative experience with an online order and in-store pickup. The items I received were not what I expected. When I tried to return or cancel, I received incorrect information from the store staff. I want to cancel the porting of my numbers and the activation without losing them due to the inconvenience. I was assured by customer service and store employees that I could cancel without charge within 14 days as a new customer. My phone number for the account is [redacted]. Please contact me at [redacted]. Thank you.

I have been a loyal customer for many years. However, upon receiving my bill for Jan 11, I was taken aback by an unexpected charge for an iPhone that I never ordered or received. Despite my numerous attempts, I have been unable to speak with a customer service representative to address this issue. My regular bill amounts to around $49.00, and while I have paid the correct amount, I refuse to pay for a product I did not request or receive. This matter is urgent, and I have been unsuccessful in resolving it thus far. I managed to fix my login problem, but the billing discrepancy remains unresolved. Your immediate assistance in rectifying this situation is greatly appreciated.

My Aunt Florence P. bought a new iPhone on 12/1/19 but faced issues transferring iCloud data. She created a new iCloud account, but some apps aren't working. Due to a stroke, she finds it challenging to use the iPhone and wants to switch to a Samsung Galaxy like mine. I'm not familiar with iPhones. Although I thought the return period was 30 days like on the website, the paperwork shows only 14 days. I kindly ask for an exception to be made to allow her to exchange the phone. Your assistance is greatly appreciated. Aunt Florence's contact number is [redacted]. Thank you for your help. Kathy N.

Dear community members, I am writing to share an experience I had with my Verizon bill. I have been a loyal customer with the same phone number for years in Albuquerque, always making timely payments. Unfortunately, this month my bill for the 10/26-11/25 period was delayed and only received on 12/26, with the payment due by 12/17. When I noticed the oversight on 12/28, I immediately initiated a payment from my bank account, my usual method of payment. The estimated delivery is by 12/31. I kindly request the removal of any references to a late payment that may impact my credit history and the deletion of any associated late payment charge. Thank you for your assistance.