I need to buy more minutes (current minutes expire *****). When I tried in my account o...

GetHuman3778809's customer service issue with Verizon Wireless from October 2019

Help with my Verizon Wireless issue
The issue in GetHuman3778809's own words
I need to buy more minutes (current minutes expire *****). When I tried in my account on the website, the credit card didn't work--an "error" message. But today, my credit card's bank had several charges from Verizon Wireless. We removed those charges.**So now I'm still trying to buy those minutes. Your website says it's having technical difficulties, can't be accessed.**When I tried using phone customer service support, your automated system first of all said my Verizon Wireless phone number didn't exist.**Then when I tried making other calls from my cell phone, I kept getting messages saying wireless service was not available--I couldn't make calls.**I tried calling the New Customer phone number, and he got me into the automated system for customer support. But when it asked for my "PIN," all I had was my security code--and the line went silent, and that was the end of that call.**Can you immediately help me buy the additional *** minutes I need in order to keep my $*** of stored minutes rolling over, before *****?**Please reply to my email. It looks as though trying to call me on my cell phone may not be possible, with these "service unavailable" messages.**Thanks for your help.***Catherine Carlson**** ***-******email: *****@***.com

GetHuman3778809 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman3778809 fixed the problem
Finally did online chat on Verizon website, with a wonderfully helpful rep who solved all of the problems.
Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman3778809
Oct 16th, 2019 - 2 years ago
Fixed
GetHuman3778809 shared how to fix
Seen by 7 customers so far
Similar issue to 25775 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman3778809 started working on this issue
Oct 16th, 2019 10:14pm
GetHuman3778809 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 9:21am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies