RE: Verizon Residential phone. I do not have FIOS (unavailable). I enter the correct u...

GetHuman2985701's customer service issue with Verizon Wireless from May 2019

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The issue in GetHuman2985701's own words
RE: Verizon Residential phone. I do not have FIOS (unavailable). I enter the correct user id and password, but it says I am locked out of my account for a year even though I continue to pay my monthly bills. I call Verizon and was supposed to get a "Call back" but I didn't get one. I am very tired of this. Also, my Residential ph bill almost doubled abt a year ago. I do not even get FIOS. This is not right. AND the billing says I am behind a month but I have proof with my bank that I have paid every month. It seems you do not really want Residential Landline Customers. I also have Verizon for my cell phone. I would like my landline to go back to what it was. Customer support only said I had a "SPECIAL" for YEARS -? and then DOUBLED my bill. What is going on here?

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Verizon Wireless

Customer service issue
Reported by GetHuman2985701
May 28th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 15695 others
0 customers following this


GetHuman2985701 started working on this issue
May 28th, 2019 2:45pm

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