Verizon Wireless Customer Service Issues

I recently ended my Verizon service on May 9th, but was surprised to find out that I had to pay the bill until June 4th, which was the end of the billing cycle. This meant I had to pay for almost a whole month's worth of service even though I switched to Xfinity just five days into the billing cycle. It was frustrating to pay Verizon $65 for only four days of service. After seven years of loyalty, I must say I am disappointed with Verizon.

I was disappointed with Verizon's billing practice when I closed my account recently. Despite ending my service on the ninth, I was still charged $65 until the end of their billing cycle on the fourth. This was frustrating after being a loyal customer for seven years. Their approach made me feel undervalued, and I have decided not to return to Verizon in the future.

After transitioning from a tablet to a phone, my issues with Verizon arose immediately. Since unboxing, I've faced challenges with making calls due to garbled audio and sending/receiving texts. Despite three visits to the Verizon store on 16th Street Mall in Denver, the problem persisted. A phone representative noted the issue might be the sim card, but even after replacement, the texting issue remained on June 8th. Today, an agent finally resolved the problem by adjusting settings, a simple fix overlooked by previous interactions. As a tech company, why did this basic issue persist? Considering switching carriers due to ongoing frustrations. -Sandra M. Denver Disgruntled Customer.

I recently switched from Sprint to Verizon due to poor customer service. I bought 4 new iPhones at the Mohegan Lake, NY corporate store and encountered multiple issues. I had to return to the store twice due to phone activation problems, text service issues, and phones not ringing. Finally, I visited the independent Verizon store at Jefferson Valley Mall and spoke with Tyler Armstrong, the store manager. He fixed all the issues for free and got all 3 phones working properly by 7 PM, after a frustrating 9-hour day. I request a credit for the $40 activation fee per phone as compensation for the inconvenience and poor service at the corporate store. I commend Tyler Armstrong's excellent service at the independent store. Thank you.

I am using AT&T for home internet and have a Verizon Apple 8 cellphone. I reside in a remote area in Western NC where Verizon provided me with an SCS Extender 2U01 booster. Currently, the blue Power light is illuminated, the SYSTEM light is flashing red, the GPS is a solid pinkish red, and the WAN light is not lit up. I have connected the booster to the AT&T U-Verse Ethernet port 1 of 4 with the AT&T DSL cable properly plugged in as well. Both devices are powered on. The AT&T model is 5268AC FXN, with the device access code as [redacted]&[redacted]. The AT&T Network Name is ATT8AgA925, and the WI FI password is 2cj5sg9fs38. Upon entering the AT&T access code into my iPhone 8 browser, it displayed all Wi-Fi stats. However, it identifies my phone and iPad as connected, but it is unable to establish a connection with Port 1 where the Verizon booster is located. This setup worked previously at my old residence, but since moving and having an AT&T technician visit three weeks ago, the AT&T device functions well but struggles to communicate with the Verizon booster. As a result, I only have one bar of signal, rendering my Verizon iPhone 8 nearly unusable within my home. Thank you, Lucian S. [redacted]

On June 21, [redacted], I visited the Verizon store in Boardman, Ohio, to address my iPhone 6 Plus S battery issue. The sales representative informed me that my battery health was at 83% and offered an upgrade, which I declined. He mentioned that since I had a warranty, I could receive a new phone. Three days later, I received the new phone, but upon checking, I discovered that the battery health was also at 83%, similar to my old phone. Feeling misled, I contacted the store on June 25, [redacted], and spoke to another sales representative who was unhelpful and disrespectful. As someone who values customer service, I was disappointed by the lack of care shown. This situation has caused me frustration and inconvenience as I now need to purchase a new battery. I was unaware that new batteries were not provided for phone replacements. As a long-time customer, I expect better service. How can you address this issue to prevent me from switching to another cellular provider?

Subject: Issue with Verizon Service on June 27, [redacted] Ticket#: NJC6033YOB To Whom It May Concern, I am writing to address an issue that occurred on June 27, [redacted] when a Verizon technician visited our office to install FIOS service equipment. Following the installation, we noticed that our main phone line ([redacted]) was not functional, despite being operational prior to the technician's visit. Upon contacting Verizon, we were informed that they could not assist as the affected line belonged to Optimum. Despite our explanation that the issue arose after the Verizon technician's visit, we were directed to a supervisor named James (id#[redacted]) who also could not send a technician our way due to Optimum's involvement. Subsequently, we engaged Optimum and another phone installation company, Alpha and Omega Business Phone Systems, to resolve the matter. It was determined that the Verizon technician had inadvertently disconnected our main line, leading to a loss of business and disruption in operations. I believe a more proactive approach from Verizon's customer service could have rectified the situation in a timelier manner. Sincerely, [Initials]

In mid-January, I signed up for Verizon services due to their excellent coverage. Despite a smooth setup process online, I faced an activation error with my device. Visiting the Verizon store in Saint George/Washington, I was assisted in activating the device with a new SIM card on a new account. Despite reassurances about an old account bill, I later received three bills and was concerned. Returning to the store, they informed me the account would be closed, only for it to resurface in collections three months later. This led to frustration as I revisited the store to resolve the issue, but found no clear resolution despite efforts with customer service. The situation escalated when I received a notification from a collections agency regarding the old account. Despite attempts to clarify and resolve the issue, I was informed it was now considered a dispute. This experience, shared by others, highlights a recurring problem that needs addressing. Seeking a more effective corporate-level solution, I hope for a swift and hassle-free resolution to this matter so I can fully enjoy Verizon's exceptional services without the looming concern of the unresolved account.

Since activating my phone, I believe it has been compromised. During setup, I shared my sim card's identification #, and the Verizon representative instantly provided my IMEI # without verifying my phone details. Days later, I received an activation error prompting me to call customer support, but my calls have been fruitless. Despite purchasing my phone from Verizon with an unlimited service plan, I've only had access to 3G and encountered multiple developer apps on my device. My ordeal with Verizon has been distressing, and I am seeking a resolution.

In March [redacted], I attempted to set up the SmartHub for wireless service at my new location. A customer service representative informed me I needed an Internet Service Provider before using the SmartHub, rendering it unnecessary. I returned the SmartHub to the Baytown Texas Verizon store in person but received only a partial refund of $4. I canceled the account then. Recently, I received a call claiming I owe $63 and that my account remains active, which is not the case as I never used the service. I want a refund of $50 for the SmartHub and assurance that my account is truly closed. I am Patricia A. from Baytown, TX but do not have an account number.

I purchased a new iPhone 8 from Verizon and requested at the store to transfer my data from my old iPhone 6s. The staff member restored the phone from backups instead, causing it to not function properly. My phone frequently displays no service, can't make or receive calls or texts, and apps like WhatsApp are not working. I tried reaching out for help through chat, but faced difficulties in responding. Today, I was directed to pay for assistance, which I refuse as this is a new phone and Verizon should resolve the issue at no extra cost. I need my phone to work correctly, or I'd like to return it if it remains unusable.

I need to speak with a representative. The issue lies solely with Verizon, not with me or any other factor. I cannot tolerate the deceitful, uncaring, dishonest, or disrespectful attitudes encountered. I have been a loyal Verizon customer for over a decade. I will not accept being disrespected, nor will others, judging by reviews. Anyone from Verizon who wishes to communicate must be from upper management, the CEO, or someone with equivalent authority. Thank you. Please share this message.

On Sunday, July 7, [redacted], there was a severe storm in the Western Massachusetts area, particularly in Agawam, just outside of Springfield, MA. Upon returning home, I discovered that my landline phone, modem, and router were not working due to the storm. I scheduled a service appointment with Verizon for July 8, [redacted], at 5:00 PM. Unfortunately, no technician arrived for the appointment, even after I took time off work to be there. Despite leaving a message with Verizon from my Tracfone, there was no response. It seems like there may have been a surge issue affecting my equipment, as my phone and router have no power. I am concerned as it appears only my unit and a neighboring tenant were impacted out of all the units at [redacted] Meadow St. in Agawam, MA.

I have an iPhone 6 Plus that was originally with Verizon but hasn't been active for a few years. I'm now trying to activate it with Straight Talk. I purchased the card and kit, and a store employee helped me check compatibility, switched the SIM card, and went through the activation steps. The account is active, but when I try to use the phone, it redirects me to Verizon, indicating restrictions that prevent calls, texts, and web use. I've spent hours seeking assistance from Verizon with no success. It seems the phone may still be locked to Verizon. I urgently need help unlocking the phone and resolving this issue. Any assistance would be greatly appreciated as I've reached a frustrating dead-end.

Here's a condensed version of your post: I was initially told I could get an upgrade for a 5G phone at a good deal in Crandon, WI. After purchasing the phone and an attachment, more fees emerged, and I ended up paying more than expected. The 5G phone requires unlimited data, not yet available in my area. Trying to save money, I attempted switching my landline to Verizon, but faced issues with the router and unexpected charges. My bill jumped to $[redacted].54 due to added costs I wasn't informed about. Feeling deceived, I reached out to Team Crandon for assistance in removing the 5G Modo Mod from my account, as I don't need unlimited data and was not properly informed of the associated costs. Thank you. Rev. John W Cerkas

Encountering issues with Team Verizon in Crandon, WI has been a frustrating experience for me. Initially, I was enticed with an upgrade offer for a 5G phone at a reduced price with monthly payments. Later, I discovered additional costs for attachments and activation fees that were not clearly communicated. Despite resolving some discrepancies, such as being wrongly charged for an attachment, my bill skyrocketed unexpectedly due to undisclosed charges like unlimited data. Feeling misled by the sales process, I am left regretting my decision to upgrade and discontinuing my old phone, which I had given away. I am currently seeking assistance from Verizon Team Crandon to address these issues promptly. - Rev. John W C., Retired priest.

I have been charged over $[redacted] in third-party fees from November to April or May. Initially, I received a $[redacted] credit in November and was due another $[redacted] credit for my last month with Verizon, but only received $[redacted]. Despite explaining to a representative that I did not make these charges and even speaking to a higher-ranking individual who was dismissive and called me a liar, I was only offered a $[redacted] credit, which was not the agreed amount. Furthermore, there were issues with my phone service not being cancelled promptly, leading to additional charges and phone troubles. I need my account to be closed without owing anything, and I am considering reporting this matter to the FCC and other agencies if not resolved properly. I am seeking a fair resolution and respectful treatment moving forward. Please address this matter promptly through the email I will provide. Thank you. - Shanna H.

I encountered an issue at one of your Salt Lake City, Utah stores when attempting to reduce my bill. I specifically inquired about what would happen after reaching 4 GB of Wi-Fi, to which the clerk assured me of a slowdown to avoid overages. However, my bill skyrocketed from $[redacted] to $[redacted], which was unacceptable. After contacting online representatives who graciously issued a $[redacted] credit and advised me to speak with the store manager, I visited the store. Unfortunately, the manager offered no solution, only stating the clerk who helped me was no longer employed there. I felt deceived and ended up paying $[redacted].47 for a bill that should have been around $[redacted]. If this issue is not resolved, I may consider switching back to T-Mobile despite liking Verizon's service.

For the past three days, I've been struggling to resolve an issue with my phone. It all started when a power outage left me unable to charge my phone. As a temporary solution, I decided to use a spare phone given to me, but after moving my SIM card to it, I couldn't get any service. Upon switching the SIM card back to my original phone, I encountered the same problem. Despite making numerous frustrating calls to customer service, I couldn't find a resolution. Each time I called, whether speaking to a robot or a representative, the call ended abruptly after long wait times. This experience has been extremely inconvenient, forcing me to rely on borrowed phones from friends and co-workers. I am disappointed with the service and considering changing providers. All I want is to speak to a helpful person who can assist me promptly.

I appreciate the opportunity to address the issue regarding the plan change and the misinformation provided by the Verizon representative during my recent interaction. Initially, I was content with my prepaid plan until the data cap became problematic. When I sought assistance, the representative persuaded me to switch to a new unlimited plan, assuring me that it would not have any data caps. Unfortunately, I later discovered that this was not the case, which was disappointing. As someone who has experience in tech support, I understand the importance of honesty and accurate information. Considering the duration of my contract and previous prepaid plan, it's evident that I am genuine in my concerns. I believe it's vital for Verizon to ensure their sales representatives are transparent and focused on customer needs rather than sales incentives. My aim is not to cause conflict but to resolve this matter appropriately.