On September *, **** at *:** PM I purchased a Verizon Moto G* play from your tunnel roa...

GetHuman-azealann's customer service issue with Verizon Wireless from January 2019

2 views | 10711 similar | 0 following
Help with my Verizon Wireless issue
Next: our robot will wait on hold for GetHuman-azealann to get a Verizon Wireless rep on the line!
Always use the GetHuman Phone to call Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-azealann's own words
On September *, **** at *:** PM I purchased a Verizon Moto G* play from your tunnel road store in Asheville, North Carolina. The total sale price was $***.** and sold to me by Rep. Eric Rulifson. After purchasing the phone, I then purchased an unlimited prepaid plan, I believe it was $***mo. After using the G* Play for * billing cycles (thru DEC. ****,) and after making a January **** pymt, in an attempt to renew my usual plan entering my *th billing cycle, (pymt details encl herein) of $**.** via phone, two major issues have most unfortunately developed. *) My cellular service was DISCONNECTED*TERMINATED around one (*) week later (some *-* weeks early,) and *) My new Moto G* Play cell phone completely QUIT working, on or about the same time my Plan was suspiciously STOPPED, through no action(s) of my own, assuredly! Though the software and subsequently the hardware debacles are surely unrelated, they somehow do remain suspect in timing. Outlined as follows is the phone*hardware problem: MOTO G* PLAY will not turn ON, and only occasionally BLINKS the lightning bolt “charging” icon, though the phone WILL NOT CHARGE at all. *I respectfully ask that you please refund to my bank card, the purchase price in full, In the amount of $***.** in addition to the January billing cycle payment of $**.**, totaling the amount of $***.**. This oversight on Verizon’s part has caused me much personal distress and inconvenience, and I have yet to ascertain any future damage this issue has, or will yet in future, cause me. I very much appreciate Your immediate and thorough attention into this matter and it is my wish that we may resolve this per my request as soon as possible. *Very truly yours,**Laura A. Clark

GetHuman-azealann did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman-azealann fixed the problem

We are waiting for GetHuman-azealann to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-azealann fixes it.
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman-azealann
Jan 29th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 10711 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security


GetHuman-azealann started working on this issue
Jan 29th, 2019 6:29pm
GetHuman-azealann shared this issue with friends on Facebook
Jan 29th, 2019 6:33pm