On September *, **** at *:** PM I purchased a Verizon Moto G* play from your tunnel road store in Asheville, North Carolina. The total sale price was $***.** and sold to me by Rep. Eric Rulifson. After purchasing the phone, I then purchased an unlimited prepaid plan, I believe it was $***mo. After using the G* Play for * billing cycles (thru DEC. ****,) and after making a January **** pymt, in an attempt to renew my usual plan entering my *th billing cycle, (pymt details encl herein) of $**.** via phone, two major issues have most unfortunately developed. *) My cellular service was DISCONNECTED*TERMINATED around one (*) week later (some *-* weeks early,) and *) My new Moto G* Play cell phone completely QUIT working, on or about the same time my Plan was suspiciously STOPPED, through no action(s) of my own, assuredly! Though the software and subsequently the hardware debacles are surely unrelated, they somehow do remain suspect in timing. Outlined as follows is the phone*hardware problem: MOTO G* PLAY will not turn ON, and only occasionally BLINKS the lightning bolt “charging” icon, though the phone WILL NOT CHARGE at all. *I respectfully ask that you please refund to my bank card, the purchase price in full, In the amount of $***.** in addition to the January billing cycle payment of $**.**, totaling the amount of $***.**. This oversight on Verizon’s part has caused me much personal distress and inconvenience, and I have yet to ascertain any future damage this issue has, or will yet in future, cause me. I very much appreciate Your immediate and thorough attention into this matter and it is my wish that we may resolve this per my request as soon as possible. *Very truly yours,**Laura A. Clark
GetHuman-azealann did not yet indicate what Verizon Wireless should do to make this right.