This is what I would like to have happen. Please refund these charges. I really did n...

GetHuman1809853's customer service issue with Verizon Wireless from December 2018

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Help with my Verizon Wireless issue

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The issue in GetHuman1809853's own words
This is what I would like to have happen. Please refund these charges. I really did not understand "roaming" and therefore I was surprised to see this appear on my statement. Also, as I indicated before a rep from Verizon assured me (on Oct **) that these roaming charges would be an amount around $**, so when I saw that approximate amount on my Nov. bill I thought that the matter was resolved. * Please tell me how I can avoid this in the future if I am outside the U.S. Do I just turn the phone OFF and avoid using it? I only take it with me when I travel to be able to use it before*after I leave*enter the U.S. While in Canada I did use google briefly and thought it was OK until after I received a text saying I would be charged approximately $***. This is why I called in Oct. to ask why this had happened. I will NOT make that mistake again! THANK YOU VERY MUCH FOR CONSIDERING THIS REQUEST!

GetHuman1809853 did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Customer service issue
Reported by GetHuman1809853
Dec 22nd, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 9146 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman1809853 started working on this issue
Dec 22nd, 2018 8:14pm
GetHuman1809853 confirmed the issue is fixed. Hooray!
Dec 26th, 2018 1:05am
GetHuman1809853 confirmed the issue is fixed. Hooray!
Jan 12th, 2019 10:45pm