I’m a rep for T-ROC which is located inside Wal-Mart. I’ve recently done a postpaid fo...

GetHuman1519562's customer service issue with Verizon Wireless from November 2018

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The issue in GetHuman1519562's own words
I’m a rep for T-ROC which is located inside Wal-Mart. I’ve recently done a postpaid for a J*v with Verizon and I explained the plan to the customer Annette Hunter about the first bill going to be an additional **$ for activation fee and once paid it then no longer applied. However, she just received her first bill and it was ***$ way more than she had nor I understand. She also did the add a line for her mom with same phone and same plan but it wasn’t at the same time. It was about a week later. She said that the bill was just for her phone and not including her moms. So I would like some info on this because I sale quite a bit for Verizon and I really do not like nor enjoy dealing with customers bringing their phones back and their bill not accurate with what I explained that it would be. That makes me and our company look bad and it is not good for business. I thought it had to be for both phones because that would make sense. But she said it was just for the one. Can someone tell me what or why so that then I’m more up to date with your company and services? Her name is Annette Hunter. Her number is ***-***-****. The last four digits of social is ****. I look forward to your response. My name is Ashley Boone and my store number is ****. Thank you.. *Ashley

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Verizon Wireless

Customer service issue
Reported by GetHuman1519562
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6851 others
0 customers following this


GetHuman1519562 started working on this issue
Nov 7th, 2018 9:44pm