Account main phone number: ************I am a new MONTHLY Verizon customer but I have b...

GetHuman1505262's customer service issue with Verizon Wireless from November 2018

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Help with my Verizon Wireless issue
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The issue in GetHuman1505262's own words
Account main phone number: ************I am a new MONTHLY Verizon customer but I have been a Verizon customer for over ** yrs. I have some serious concerns regarding my billing. My very first bill was ***.** plus dollars and the billing cycle listed was *Sept **-Sept ** now my account was not opened until Sept **th. So I don't understand what kind of system you have but somebody needs to explain some things to me. Second of all, my *nd bill was over a whopping $***.** and I am appalled. Now I want to try to understand this but my bill is supposed to be ***.** for service & ***.** on the actual phones themselves. If I am still able to calculate correctly that totals $***.** and I'm fairly certain that means I was over billed by more then $***.**. Now you are going to tell me that the overage was for accessories. Here's where it gets real good, we went in the store and we bought one screen protector for the S** on the account, and one for the S*, * chargers which we were told was **.** each (but we were charged **.** & **.**) for the same charger. the sales person was swamped, put one screen protector on & sent us out the door to do the other one ourselves at home. The one we tried broke, took it back to store & they gave us another one & put it on for us. Told us it was no charge. We were charged **.**! And there's more when it comes to that store and the Salesperson we dealt with. As a matter of fact, we called in last month and the Verizon agent we spoke with told us it appeared as though we were ripped off by the sales person in the store. Now we love Verizon, we want our account current* however we do not want to be taken advantage of. We feel as though we were definitely overcharged and that first month's bill is like a prepayment for a new account. That's not right. Please review everything on our account and contact me, Christopher Bradshaw @ ***-***-**** so we can work together to get the issues resolved & get the account current. Thank you for your time. I look forward to speaking with you.**Respectfully, *Chris

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Verizon Wireless

Customer service issue
Reported by GetHuman1505262
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 6817 others
0 customers following this

Timeline

GetHuman1505262 started working on this issue
Nov 6th, 2018 11:12am

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