Since I changed my wireless service to prepaid, Verizon is still sending me statements...

GetHuman1173094's customer service issue with Verizon Wireless from September 2018

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The issue in GetHuman1173094's own words
Since I changed my wireless service to prepaid, Verizon is still sending me statements regarding my old account (acct.**********-****). When I tried to contact them regarding opting out of the bank account*routing numbers being retained for future payments, I was told that since I was on the prepaid plan, I couldn't get any results. Since I've changed my service with Verizon and they no longer need any bank*routing information, have they deleted that data? If they haven't please have them do it. Also, why doesn't Verizon make it so hard to speak with a live person. I was just on the phone with Verizon cust. serv. rep, Gina and was cut off from their end, not mine. If Verizon can't get its act together, I'm going elsewhere for my wireless service. This is the least customer friendly company I've ever dealt with.
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Verizon Wireless

Customer service issue
Reported by GetHuman1173094
Sep 20th, 2018 - 6 mons ago
I have an issue with Verizon Wireless too
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman1173094 started working on this issue
Sep 20th, 2018 9:28pm