I thought I had successfully signed up for Verizon cell phone service yesterday, order...

GetHuman-wenttex's customer service issue with Verizon Wireless from September 2018

2 views | 4181 similar | 0 following
Help with my Verizon Wireless issue
First: share to improve GetHuman-wenttex's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-wenttex to get a Verizon Wireless rep on the line!
Always use the GetHuman Phone to call Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-wenttex may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
The issue in GetHuman-wenttex's own words
I thought I had successfully signed up for Verizon cell phone service yesterday, order *****. Given a monthly price AND told everything is in order, issued via email an Order Confirmation and told I could take that number to my local Verizon store here in Roseburg Oregon and they will install the sim cards as required and get my wife and my phones on line. DIDN"T HAPPEN!!!!!!*The store which google says is the nearest Verizon store to my zip code is not even a Verizon store yet it has Verizon outdoor signage and indoor signage proclaiming it to be "Verizon." Those people called your support people in an attempt to do "the right thing." We sat and sat, they were put on lengthy hold after hold and then finally the person waiting on us comes around the counter and tells me my credit was refused and would I like to go with a prepaid plan.*My credit score has never been below the ***'s for years and years. This morning I get an email from your Fraud Prevention Team asking if I am who I say I am. It also says * devices.*Your company is like all others in that you only have one chance to make a good first impression. You have failed miserably. I just called and was put on a lengthy hold and advised your agents were helping other customers. Then I hear * beeps and you disconnected the call. That finished my desire to be a Verizon customer. Please, by return email issue me a cancellation notice for order number *****.

GetHuman-wenttex did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman-wenttex fixed the problem

We are waiting for GetHuman-wenttex to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wenttex fixes it.
This email address isn't valid

Verizon Wireless

Customer service issue
Reported by GetHuman-wenttex
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4181 others
0 customers following this

Timeline

GetHuman-wenttex started working on this issue
Sep 16th, 2018 7:01pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies