Verizon Gizmo Gadget Nightmares!

GetHuman987349's customer service issue with Verizon Wireless from August 2018

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The issue in GetHuman987349's own words
Factory reset one Gizmo Gadget and activate another. ... We had a Gizmo Gadget on the account that was damaged so we were sent a replacement. I tried to factory reset the old watch so that I could activate the replacement Gizmo, but the replacement keeps saying "Oops something went wrong" during the activation phase. The instructions sent with the replacement Gizmo are incorrect -- instruction * on how to perform a factory reset doesn't even work with the current app since the update. In fact, there is no way to remotely factory reset that I can ascertain. All we want to do is: *) reset the old damaged watch, and *) activate the new watch sent to us. This shouldn't be this hard!
GetHuman987349 did not yet indicate what Verizon Wireless should do to make this right.
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Verizon Wireless

Verizon Gizmo Gadget
Customer service issue
Reported by GetHuman987349
Aug 13th, 2018 - a yr ago
I have an issue with Verizon Wireless too
Fixed
Seen by 21 customers so far
Similar issue to 3095 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman987349 started working on this issue
Aug 13th, 2018 8:05pm
GetHuman987349 shared this issue with followers on Twitter
Aug 13th, 2018 8:08pm
GetHuman987349 shared this issue with friends on Facebook
Aug 13th, 2018 8:08pm
GetHuman987349 shared this issue with others over email
Aug 13th, 2018 8:08pm
GetHuman987349 shared this issue with followers on Twitter
Aug 13th, 2018 8:13pm
GetHuman987349 indicated the issue is not fixed yet.
Aug 13th, 2018 9:25pm
GetHuman987349 indicated the issue is not fixed yet.
Aug 13th, 2018 9:25pm