It would be nice not to get additional text messages reminding to pay on my account after I've set up the payment as well as received a confirmation of the setup from Verizon. The sentence structure creates a tone that indicates, Hey you, pay your bill. Equally as frustrating is not being able to contact someone via e-mail rather than having to sit on the phone on hold waiting for the next available CSR. My time is just as valuable to me as their time is to them. I work in customer service* I am a CSR and I love being able to help our customers. So I just don't like that "written" attitude. Very disappointing.

GetHuman985072's customer service issue with Verizon Wireless from August 2018

3 views | 3080 similar | 0 following
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The issue in GetHuman985072's own words
I want to know why I received such a terse e-mail! ... what the heck, anyway? Why am I getting a terse e-mail from Verizon: Your account balance is $***.** as of **********. Please make a payment by the due date to avoid a late fee. ????**I scheduled my payment to be made on the **th just like I do every month and I received a thank-you via text for setting it up. **Look at my account. In all the years I've been with Verizon, how many times have I paid late?
I had already set up my payment for the due date.
If my payment is already set up and acknowledged*confirmed, only send me an e-mail if you should for any reason not receive the payment.
A long time - years.
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Verizon Wireless

I wasn't* I had already set up my payment to be made on the due date and received a confirmation text from Verizon. The terse e-mail response was totally unnecessary.
Customer service issue
Reported by GetHuman985072
Aug 13th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 3080 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman985072 started working on this issue
Aug 13th, 2018 1:44pm
GetHuman985072 indicated the issue is not fixed yet.
Aug 14th, 2018 3:23pm
GetHuman985072 shared this issue with others over email
Aug 14th, 2018 3:25pm
GetHuman985072 indicated the issue is not fixed yet.
Aug 14th, 2018 3:33pm

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