When people call there is no answer at all. When I try to call out it sounds like I'm...

GetHuman-momfoo's customer service issue with Verizon Repair from March 2019

Help with my Verizon Repair issue
The issue in GetHuman-momfoo's own words
When people call there is no answer at all. When I try to call out it sounds like I'm deep down in a tunnel or something very tinny. I've tried everything including a new battery but nothing helps. I don't have another landline phone to try that. Any help?
GetHuman-momfoo did not yet indicate what Verizon Repair should do to make this right.
I have an issue with Verizon Repair too
How GetHuman-momfoo fixed the problem
I called and was told my repair would happen on *** before * PM. My Mom is ** years old and the landline is hers. I explained this was unacceptable as she only has her landline. They changed to ***. However, my neighbor had called about * days before me and the repair person was out to fix her line. Thank goodness it happened to fix my Mom's phone also.
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Verizon Repair

Customer service issue
Reported by GetHuman-momfoo
Mar 27th, 2019 - a mon ago
I have an issue with Verizon Repair too
Fixed
Seen by 4 customers so far
Similar issue to 2114 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-momfoo started working on this issue
Mar 27th 7:03pm
GetHuman-momfoo confirmed the issue is fixed. Hooray!
Mar 31st 2:20am