phone says line in use. got new phones they say line in use

GetHuman-zoeysnow's customer service issue with Verizon Repair from June 2018

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The issue in GetHuman-zoeysnow's own words
The problem: phone says line in use. got new phones they say line in use
GetHuman-zoeysnow did not yet indicate what Verizon Repair should do to make this right.
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Verizon Repair

Customer service issue
Reported by GetHuman-zoeysnow
Jun 28th, 2018 - a yr ago
I have an issue with Verizon Repair too
Fixed
Seen by 9 customers so far
Similar issue to 329 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-zoeysnow started working on this issue
Jun 28th, 2018 2:30pm
GetHuman-zoeysnow indicated the issue is not fixed yet.
Jun 28th, 2018 2:30pm