I am trying to get new internet service and very disappointed in the "information" prov...

GetHuman1176554's customer service issue with Verizon FiOS from September 2018

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The issue in GetHuman1176554's own words
I am trying to get new internet service and very disappointed in the "information" provided by your sales force. So much so that I am seriously considering canceling my decase plus wireless service. *Recently, I had a security breach regarding my SS * and thus I have been counseled not to provide it unless it is required. Earlier this week, I called seeking service and was told I must give my social security number in order to proceed. First I was told that it was for a credit check then when I explained I was a long-standing Verizon customer, the supervisor explained that it was simply a federal law and that all utility providers must possess it before service is turned on. I asked about the specific statute but she did not know it and told me to go to the Verizon website to look it up. I did so but still cannot find anything remotely on point. So then I sent an email to your privacy address and got a boiler plate copy and paste listing of your privacy policy which I did not ask for and did not address my specific questions (which statue and why do you need since you have more than a decade's worth of prompt payment history.*Bottom line - can I get service without giving my SS* to you? Thank you.
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Verizon FiOS

Customer service issue
Reported by GetHuman1176554
Sep 21st, 2018 - 6 mons ago
I have an issue with Verizon FiOS too
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Seen by 3 customers so far
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GetHuman1176554 started working on this issue
Sep 21st, 2018 4:34pm