On Tuesday, September **, two of fios techs came to our house to install * new telephon...

GetHuman-raml's customer service issue with Verizon FiOS from September 2018

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The issue in GetHuman-raml's own words
On Tuesday, September **, two of fios techs came to our house to install * new telephone lines. They had to change the router on the tv service and internet, and in the process changed the SB to HD.*I told him I did not want it, but he did it anyway. I called on the phone, waited an hour, and spoke to a man who said he was a tech. He took control of the tv, and rebooted many times. He permanently shrunk the size of our picture on the screen. We now have a * inch border all around the screen. He ruined the viewing. A tech came today, and did not know how to fix it. He did reverse the SB from the HD, but our picture is exceeding small. I asked for a manger to call me, which has not happened. I just received an email thanking us for our service and that our ticket is now closed. This service is terrible and has ruined our tv viewing. The ticket number is NYEGONJXP*. Perhaps Spectrum can solve what your techs ruined. *Ann Ludwig. R*****@***.com. ****-***-****

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Verizon FiOS

Customer service issue
Reported by GetHuman-raml
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1905 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-raml started working on this issue
Sep 13th, 2018 11:57pm