Verizon FiOS bill increased by $** this month. Why? How can I lower it?

GetHuman700257's customer service issue with Verizon FiOS from May 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman700257 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman700257's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman700257's own words:
The problem I ran into: Verizon FiOS bill increased by $** this month. Why? How can I lower it?
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman700257
May 19th, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
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Seen by 18 customers so far
Similar issue to 578 others
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Timeline
GetHuman700257 started working on this issue
May 19th 7:44pm