Hey, my name is Joel and I’m from Chattanooga, TN. I was in Vans department store at H...

GetHuman-joelpru's customer service issue with Vans from November 2018

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The issue in GetHuman-joelpru's own words
Hey, my name is Joel and I’m from Chattanooga, TN. I was in Vans department store at Hamilton Place Mall yesterday to purchase some more shoes and showed an employee a problem I had with the pair I had on that were bought about * months or so ago. I was putting on my shoes one day and as I pushed my heel in, the cushion that wraps around your ankle just split right in half. It almost looks like a knife had been taken to it, it was such a clean rip. The employees that were talking to me about it said they had heard this happening once or twice and told me to try to let customer service know. I don’t know if this is the correct place for this complaint. I would send a picture but there is nowhere to do that. Anyway, just thought I would let you know. This has never happened to me before. I love your products though. I got the new TNT Advanced prototype with the Ultrakush
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Vans

Customer service issue
Reported by GetHuman-joelpru
Nov 3rd, 2018 - a mon ago
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GetHuman-joelpru started working on this issue
Nov 3rd 4:03pm