Hi, I ordered my daughter a pair of white canvas slip on vans and the vans water & stai...

GetHuman-kdingels's customer service issue with Vans from October 2018

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The issue in GetHuman-kdingels's own words
Hi, I ordered my daughter a pair of white canvas slip on vans and the vans water & stain shield. I applied the stain shield spray as directed. Waited ** hours before allowing my daughter to wear them. My daughter (who was so excited to get these shoes...and begged for them for weeks) wore her shoes two times and they ended up getting a spot on the front of the left shoe. When we attempted to clean the spot from the shoe, it ended up turning yellow. Not sure how or why this happened. We tried multiple times to get the discoloring out but to no avail. The right shoe looks totally normal but the left shoe is now dingy and yellowish. I purchased the $** stain shield because I wanted to make sure these $** white slip on shoes lasted as long as possible. Unfortunately my daughter only wore them twice. I am extremely disappointed. Is there anything vans can do to help?
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Customer service issue
Reported by GetHuman-kdingels
Oct 19th, 2018 - 3 mons ago
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Seen by 7 customers so far
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GetHuman-kdingels started working on this issue
Oct 19th, 2018 1:40am
GetHuman-kdingels indicated the issue is not fixed yet.
Oct 20th, 2018 2:59pm