Hi I was told I wasn't eligible for a refund because it looks like I played over * hour...

GetHuman633458's purchase return issue with Valve Software from April 2018

Help with my Valve Software issue
The issue in GetHuman633458's own words
Hi I was told I wasn't eligible for a refund because it looks like I played over * hours of the game expansion. While this looks to be the case, I have had no way of making use of the product key (I can't access the purchased product via Steam). I have not been able to register the CD product key to my Square Enix account. When I try it says it's invalid. I've asked SE for support and was told I couldn't use the game via Steam platform because my account is registered for windows and was told to contact Steam support for a refund since I haven't played the game or registered the product code yet. **I have repurchased the expansion for windows via SE portal and have played THAT and because of that I'm told I can't be refunded for the Steam product I cant even use. Please try to wrap your head around that for a moment. **Original ticket: **Account: cdavid***Email: *****@***.com*Ticket: HT-RR*G-***C-M********Response from SE Support:**-----------------**Thank you for contacting SQUARE ENIX Support,**We apologize for the trouble and inconvenience you may have experienced. Due to the additional features provided by the Steam platform, a standard Windows version of Heavensward and Stormblood is not compatible with a Steam version of the base game, FINAL FANTASY XIV: A Realm Reborn. Additionally, a Steam version of Heavensward and Stormblood is not compatible with a standard Windows version of A Realm Reborn.**Notices regarding the version incompatibility are available on the product pages on both the Square Enix Online Store and the Steam Store. Please be sure to purchase the correct version for the account. If you've already purchased a version of the game that is incompatible with your existing account, you will have to contact the retailer regarding your purchase if you wish to receive a refund or exchange.**Thank you for contacting the SQUARE ENIX Support Center.***************For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http:**support.na.square-enix.com
GetHuman633458 did not yet indicate what Valve Software should do to make this right.
I have an issue with Valve Software too
How GetHuman633458 fixed the problem
We are waiting for GetHuman633458 to fix the problem and share the solution with the rest of us customers.
Please help with my Valve Software issue
Do you have a customer issue as well?
We can help you get Valve Software's attention and get better help faster. Tap below to get started.
Having Valve Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Valve Software email you?
This email address isn't valid

Valve Software

purchase return issue
Reported by GetHuman633458
Apr 27th, 2018 - 7 mons ago
I have an issue with Valve Software too
Not resolved
Seen by 9 customers so far
Similar issue to 104 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman633458 started working on this issue
Apr 27th 3:42am
GetHuman633458 indicated the issue is not fixed yet.
Apr 27th 4:45am
GetHuman633458 indicated the issue is not fixed yet.
Apr 28th 12:49am
GetHuman633458 indicated the issue is not fixed yet.
Apr 28th 3:03am