I want to know if there is anything in the contract for a new vehicle loan that states that Volkswagen Credit is NOT responsible for sending a monthly bill.

GetHuman-altheast's customer service issue with VW Credit from June 2018

Help with my VW Credit issue
Get an answer to my question ... I want to know if there is anything in the contract for a new vehicle loan that states that Volkswagen Credit is NOT responsible for sending a monthly bill.
Get an answer
Talked to customer service and they said it IS in the contract that Volkswagen Credit is NOT responsible to send a bill. I don't believe this. Please give me a truthful answer!
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VW Credit

A new car
Customer service issue
Reported by GetHuman-altheast
Jun 7th, 2018 - 15d ago
I have an issue with VW Credit too
Fixed
Seen by 7 customers so far
Similar issue to 33 others
0 customers following this
Items needed
Name on account
VIN number
Date of birth
Make and model of vehicle
Email address on account
Billing address
Timeline
GetHuman-altheast started working on this issue
Jun 7th 8:46pm
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Jun 7th 8:48pm
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Jun 7th 8:53pm
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Jun 7th 8:53pm
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Jun 7th 8:53pm
GetHuman-altheast shared this issue with friends on Facebook
Jun 7th 8:54pm
GetHuman-altheast indicated the issue is not fixed yet.
Jun 8th 11:23pm
GetHuman-altheast indicated the issue is not fixed yet.
Jun 8th 11:24pm