Hello. Our house in point pleasant is great and the owners*staff are very helpful. Howe...

GetHuman-whyteven's customer service issue with VRBO from August 2020

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The issue in GetHuman-whyteven's own words
Hello. Our house in point pleasant is great and the owners*staff are very helpful. However, the contract said there was a $**.** resort fee and we would have access to the hotel amenities, including beach passes. However when we got here we learned the beach passes were not included, there is no continental breakfast, and Use of the grill was $** per use. To be fair, they were not charging a resort fee and also waived the $** parking fee. However, we are on a budget and breakfast for * people is very expensive, and furthermore $** per person per day (for * people, sunday-Thursday) is extremely expensive. The beach passes alone are costing us an additional $***. The ice machine is also “broken” yet they are charging for bags of ice. We should have been notified of these changes and they should not have been in the terms of the renters agreement that we signed. Please let me know how we can be remedied. We would like the terms of the agreement to be honored as best as possible. Please contact me anytime to discuss. I prefer to remedy this before we leave New Jersey. **Kim Grimes ****-***-****

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Customer service issue
Reported by GetHuman-whyteven
Aug 19th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1924 others
0 customers following this

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GetHuman-whyteven started working on this issue
Aug 19th, 2020 2:30am

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