Hello. Our house in point pleasant is great and the owners*staff are very helpful. Howe...

GetHuman-whyteven's customer service issue with VRBO from August 2020

Help with my VRBO issue
First: share to improve GetHuman-whyteven's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-whyteven may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-whyteven's own words
Hello. Our house in point pleasant is great and the owners*staff are very helpful. However, the contract said there was a $**.** resort fee and we would have access to the hotel amenities, including beach passes. However when we got here we learned the beach passes were not included, there is no continental breakfast, and Use of the grill was $** per use. To be fair, they were not charging a resort fee and also waived the $** parking fee. However, we are on a budget and breakfast for * people is very expensive, and furthermore $** per person per day (for * people, sunday-Thursday) is extremely expensive. The beach passes alone are costing us an additional $***. The ice machine is also “broken” yet they are charging for bags of ice. We should have been notified of these changes and they should not have been in the terms of the renters agreement that we signed. Please let me know how we can be remedied. We would like the terms of the agreement to be honored as best as possible. Please contact me anytime to discuss. I prefer to remedy this before we leave New Jersey. **Kim Grimes ****-***-****

GetHuman-whyteven did not yet indicate what VRBO should do to make this right.

How GetHuman-whyteven fixed the problem

We are waiting for GetHuman-whyteven to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-whyteven
Aug 19th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1924 others
0 customers following this


GetHuman-whyteven started working on this issue
Aug 19th, 2020 2:30am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies