Hacked false bank details before first pay out!

GetHuman3313683's customer service issue with VRBO from July 2019

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The issue in GetHuman3313683's own words
Trying to secure my own bank account information on my VRBO account, as the account listed for payout is NOT mine. ... Hello, I am a property owner with VRBO (*******). I have an URGENT case number pending - *** *** ** -regarding the theft*error of my banking details listed for payment with VRBO. My very FIRST payout will be Tuesday July **th, and I have not heard back from the FINANCIAL dept of VRBO regarding this matter of hacking*theft, despite two lengthy phone calls and the above case number. I am begging that they contact me today. The bank acct. information listed for payment on VRBO is FALSE, it is not my bank account, and I did not list it, nor do I know who did. Please help me correct my banking details before payout! The traveler arrives on Monday July **th.*THE FINANCIAL DEPT MUST RESPOND TO MY Case Number today and replace the FALSE bank details with my own. Thank you!
Time is short, this payout is going to be made in three days. To the WRONG person! Please contact me. My Case Number is : *** *** **
The Financial Department must contact me re my Case Number *** in order to remove the false banking details belonging to someone else (who???) and substitute mine. Time is of the essence, the payout will be made July **th.
I'm new with you, please help me. This is my first booking and payout.
I have phoned you at great length several times. I am told my Case Number is in a queue to be serviced. Please UPGRADE my Case Number to URGENT status. Thank you for your help.**In the end, VRBO Billing Dept. NEVER contacted me despite daily phone calls for ** days. Over * hrs spent on the phone with time differences from France to TX, and they still made the payment to the wrong account. It did bounce back, by a miracle, which triggered the possibility of putting in my correct banking details. Supposedly I am good to go now. I am currently awaiting payment, which will be several weeks late at best. Very shocked by the lack of professionalism by this company.
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VRBO

VRBO property rental
Customer service issue
Reported by GetHuman3313683
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 3644 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman3313683 started working on this issue
Jul 26th, 2019 7:00am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 7:00am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 7:00am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 7:03am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 11:10am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 11:10am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 11:26am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 26th, 2019 11:27am
GetHuman3313683 confirmed the issue is fixed. Hooray!
Jul 27th, 2019 4:04am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 4:04am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 4:05am
GetHuman3313683 confirmed the issue is fixed. Hooray!
Jul 27th, 2019 4:07am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 4:07am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 4:07am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 10:35am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 27th, 2019 10:36am
GetHuman3313683 indicated the issue is not fixed yet.
Jul 29th, 2019 12:25pm
GetHuman3313683 indicated the issue is not fixed yet.
Jul 29th, 2019 12:25pm
GetHuman3313683 indicated the issue is not fixed yet.
Jul 29th, 2019 12:25pm

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