In December, I booked VRBO *******. I found the listing on the VRBO website and clicke...

GetHuman-janvancl's customer service issue with VRBO from January 2019

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The issue in GetHuman-janvancl's own words
In December, I booked VRBO *******. I found the listing on the VRBO website and clicked "book now" Somehow I was transferred to a management company and completed the booking. There was no notification that I was not booking through VRBO. Now I need to cancel, and the mgmt co. has a more stringent cancellation policy. Why is there no notification that when you click on "book now" on the VRBO website that you're not booking through VRBO?
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VRBO

Customer service issue
Reported by GetHuman-janvancl
Jan 19th, 2019 - 9 mons ago
I have an issue with VRBO too
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Seen by 27 customers so far
Similar issue to 1514 others
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Timeline
GetHuman-janvancl started working on this issue
Jan 19th 8:01pm