I would have written a review however for some very strange*odd reason I was not sent t...

GetHuman-libbyny's customer service issue with VRBO from July 2018

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The issue in GetHuman-libbyny's own words
I would have written a review however for some very strange*odd reason I was not sent the link after my checkout date to do a review on the property that I am contacting you about! I picked up the keys after hours was at the home less than ** hours before there were ** roaches we found where they were breeding on top of kitchen cabinets we ordered food in less than ** minutes of delivery there were two roaches in our pizza they were dead in the dishwasher they were climbing in the cupboard they were in the bathroom in between towels and I have several videos to document all of this as well as photos . I contacted the property manager provided to me when my money was taken for golf coast vacation rental her name was Amy she came over with a glue stick and traps for an aunt that was ** times too small to catch a roach she said it would resolve the problem that was a day and a half and the very next morning there were roaches in my Louis Vuitton luggage I packed me and my kids clothes and we left I promptly contacted Amy she said she would find us a Nother home she after hours of us riding around in the car looking for a Nother place told me they didn’t have anything for me she directed me to turn in the keys to the property management office. I am mediately return the keys and the opener I had started a load of that house that has the roaches in them and told her I expected a prorated refund and my refundable deposit returned to me immediately I then had to spend $**** and travel from Sarasota over an hour to Orlando to find an opening at a resort so we could continue our vacation ! Amy told me she was going to work with her supervisor to ensure that I receive a refu d! * I have copies of text messages between the two of us! After she knew the keys returned then and I had checked in another resort she called to let me know that they would not only not refund my money but they would not be giving back the refundable deposit I immediately told her I would be reporting them to the hotel service the licensing office in Florida which I have done so via phone and email I also contacted the health department this property is still listed available for vacationers it will unknowingly go there thinking it is a new home with no issues that will be invaded by britches as I and my family were this is despicable and disgusting this should be illegal I hope they get their license take it and I would appreciate if your website would remove this property from advertising until the appropriate steps are made to fumigate got home from the ranch infestation! *Gulf Coast vacation rentals***** FLOYD Street*Sarasota FL *****
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VRBO

Customer service issue
Reported by GetHuman-libbyny
Jul 23rd, 2018 - 10 mons ago
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Timeline
GetHuman-libbyny started working on this issue
Jul 23rd, 2018 4:36pm
GetHuman-libbyny indicated the issue is not fixed yet.
Jul 23rd, 2018 5:39pm
GetHuman-libbyny indicated the issue is not fixed yet.
Jul 23rd, 2018 5:39pm