I visited Universal Studios along with my daughter, my son-in-law and two of my grandch...

GetHuman-mrmodell's customer service issue with Universal Studios Orlando from November 2018

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The issue in GetHuman-mrmodell's own words
I visited Universal Studios along with my daughter, my son-in-law and two of my grandchildren last Monday. My grandchildren are huge Harry Potter fans so we invested in the two park*one day tickets for all five of us. We additionally spent the money for two interactive wands for the children. I must say the adults and the children were sorely disappointed in the wands. At many of the medallions there was little to no response even after we asked for instructions from Employees multiple times. We overheard many other visitors to the park express the same concern.** Being * and ** years old the children did not understand and were quite upset when we considered going to the kiosk and asking to return the wands, so they came home with us as very expensive souvenirs without a positive associations. **I hope that you would be willing to refund the cost of the two interactive wands. ** Thank you for your time and consideration in this matter,**Melody Modell

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Universal Studios Orlando

Customer service issue
Reported by GetHuman-mrmodell
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 48 others
0 customers following this

Timeline

GetHuman-mrmodell started working on this issue
Nov 9th, 2018 9:51pm

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