booked with American Express travel in January ****.UAFUAFlight ****, * people - susan goodridge, malcolm goodridge, etickets:UA************* susan, UA************** confirmation BQ*JZH.Flight from Nwark got canceled. UAagent sent us to LGA airport for Delta flight ****.please reimburse*credit card for canceled flight . and Delta air miles used. **,***
GetHuman-susanwgo's customer service issue with United Airlines from April 2019
Help with my United Airlines issue
The issue in GetHuman-susanwgo's own words
get home ... additional info rquested: record locator RYSYSS , confirmtion BQ*JZH, email *****@***.com name on booking susan w. good ridge malcolm goodridge.My husband (malcolm) and I were ticketed On united airlines flight on March **, **** (Sunday)*scheduled to depart from newark internation airiport at *:** p.m, arrive Savannah, Georgia. We arrived at **:** a.m., checked in and proceeded to gate. we were notified that plane was delayed ** minutes. Then we were notified * times that plane had mechanical problems. At *:** p.m. we were notified plan was canceled. United Airline agent then gave us * pieces of paper entitled"itinerary page",**"*** ********** *" saying we were booked on delta air lines ***** , New York* LGA to SAvannah ** march depart **** p.m. we were then given a taxi voucher and took taxi to LaGuardia. On arrival, Delta agent said United did not properly*get us booked on flight **** (delta)*and they couldn't do anything. we *(my husband) talked and talked to the agent, and he finally gave us boarding passes for flight ****, Delta and we arrived home at * a.m. ********. Please
united did not communicate well with Delta
United can make this right by giving back sky miles - (**,***) to my husband's Delta sky miles account , plus credit him $**.** cash for taxes, plus reimburse*credit the credit card charged in january for the original * tickets booked on united airlines $***.**
no, haven't tried anything else.
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How GetHuman-susanwgo fixed the problem
contact united with all details about canceled flight - names, numbers, letters, etc
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