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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-shaundub's own words
I've booked a flight for my husband with miles from Mumbai to Boston. He's at the airport right now and they aren't allowing him to board as he does not have a Schengen visa. Not sure why that is needed as he is flying to the US where he is a US resident. Please call me urgently to resolve. There is a Mumbai to Frankfurt flight that he can be put that leaves at *am Mumbai time. This is SUPER URGENT.
GetHuman-shaundub did not yet indicate what United Airlines should do to make this right.
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