Jaime and Drew arrived and checked in at SMF Airport * hours early. I am Jaime’s mom an...

GetHuman1853754's customer service issue with United Airlines from December 2018

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The issue in GetHuman1853754's own words
Jaime and Drew arrived and checked in at SMF Airport * hours early. I am Jaime’s mom and set this dream trip to Japan for the boys because I’m in *th stage Renal Failure and must have a kidney transplant and heart operation. Jaime Killingsworth my son, has put his*life on hold to take care of me after the surgery. I wanted him and Drew to take their dream trip to Japan for taking care of me. They board Flight **** from Dacramento to San Francisco on November **, ****, and the plane was delayed on the runway. We learned it was due to Air Traffic Control then as the plane was ready to take off my son and Drew heard the pilot or steward say they forgot to refuel the plane. Which could have been done while they were waiting for Air Traffic Control or before they boarded. Someone neglected to do their job and it made my son and his friend miss their flight to Tokyo from San Francisco Flight *** leaving at **:**am to Narita Airport. My son and his friend missed this flight because of the gas issue and the air traffic control. They were stranded at the Airport in San Francisco and not sure what to do, so they went to Customer Service at United to see if they could catch another flight to Japan. They were told nothing availablle until the next day. My son’s dream trip is now turning in to his worse nightmare because of United. He asked for a Supervisor and Supervisor named Craig or Greg last name ends in annoplis. The Supervisor was very rude and showed he didn’t really care. My son asked for another carrier or flight and Supervisor said “No” that they will have to get a motel and stay the night until the next day. My son asked to be compensated for having to get a motel room and again the Supervisor was very very rude and stated “Not my Problem. My problem is to get you there not pay for anything”. My son and his friend didn’t know what to do. The Supervisor didn’t even make any suggestion where the guys could stay the night and catch the plane to Tokyo the next day. *It shortened the boys vacation by * days and they lost a Nights stay in Tokyo at the Tokyo Park Hotel which we had paid for and was non-refundable. Jaime’s friend Drew encountered another employee of United Airlines who clearly didn’t care for his job and the people he works for. Drew needed his baggage from the baggage guy who took his luggage and just threw his luggage on to the conveyor belt not caring if anything could get broken or not. With total disregard or respect for someone’s property. Again, the dream trip has turned into a hellish nightmare. The guys took an airport shuttle to Days Inn in San Bruno which we had to scrap up additional funds to pay for in the amount of $***.**. They stayed the night and caught the shuttle to the airport and board the same Flight**** to Tokyo, the next day. Again flight delays but they did make it to Tokyo missing a part of their trip due United Airways. Bad enough missing days but to have your employees who were totally arrogant and doesn’t care. I called Customer Service to see if I could speak with Corporate about the treatment the boys had and spoke to Adelene who put me on hold over ** minutes because she couldn’t locate a Corporate number or didn’t know your company protocol. I finally had to hang up after being put on eternal hold. I called back and spoke with your Customer Service Representative Raj who was very professional and gave me the protocol to file my complaint. She also followed up with an email. I can honestly tell you United Airlines would be a lot better off with caring and respectful employees like Raj.*I am still very angry by having to put out the $***.** for a motel for the guys, who should be reimbursed for this expensive since it was the fault of the airlines. Also for the time missed for their vacation and the loss of income on the hotel room in Japan. Someone dropped the ball and didn’t do their job at the expense of my guys and your passengers not to mention your disrespectful employees who seemed to not care. *We lost a lot of money because of United Airlines and my son also lost a ring on the plane. We had to pay to have United to even look for it and it was not found. *Copy of receipt United lost ring*Order Information*Description:*Goods or Services*Billing Information *Jaime Killingsworth***** Camino Park Ct ***Carmichael, California ******US******@***.com*Shipping Information*Total:**$**.** (USD)**Payment Information*Date*Time:***-Nov-**** *:**:** PST*Transaction ID:*************Payment Method:*Visa xxxx*****Transaction Type:*Purchase*Auth Code:*********Merchant Contact Information*Reported Lost*Staten Island, NY ******US******@***.com**Please contact my son Jaime Killingsworth at ***-***-**** or*Ruth Killingsworth ***-***-****.**Email: *****@***.com**Passengers: Jaime Killingsworth* Drew Smith*Enclosures: Hotel Bills and Trip** * Travelocity.com*Jaime Killingsworth:*“Days Inn San Bruno CA”*This Travelocity Itinerary was sent from Jaime Killingsworth. If you have access to this account, you can view the most up-to-date version.*My Trip*Nov **, **** - Nov **, *****See live updates to your itinerary, anywhere and anytime.*See your itinerary*Download to your Phone*Hotel overview**Days Inn by Wyndham San Francisco International Airport W***** El Camino Real, San Bruno, CA, ***** United States of America*View hotel*Map and directions*Reservation dates*Nov **, **** - Nov **, *****Itinerary *****************Confirmation******EC*******Check-in and Check-out*Check-in time** PM*Check-out time*** AM*Check-in policies*Check-in time starts at * PM*Check-in time ends at *:** AM*Minimum check-in age is ***Your room*unit will be guaranteed for late arrival.* *Special instructions*Airport shuttle service is available at scheduled times from * AM to midnight. Contact the property in advance to make arrangements.*Room*Guests Confirmation*Reserved for Jaime Killingsworth *****EC******** adults*Room*Executive Room, * Queen Beds*Included amenities*Continental Breakfast, Free Parking, Free Wireless Internet*Room requests** queen beds*Non-smoking room*Price summary*Price breakdown*Room price: $***.**** night: $***.***Taxes & fees: $**.*** *Total: $***.***Collected by Travelocity*Unless specified otherwise, rates are quoted in US dollars.*Additional hotel fees*The below fees and deposits only apply if they are not included in your selected room rate.*The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.*Rules and restrictions*Cancellations and changes*We understand that sometimes plans fall through. We do not charge a cancel or change fee. When the property charges such fees in accordance with its own policies, the cost will be passed on to you. Days Inn by Wyndham San Francisco International Airport W charges the following cancellation and change fees.*The room*unit type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.*No refunds will be issued for late check-in or early check-out.*Stay extensions require a new reservation.*Pricing and Payment*Hotel fees*The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.*Pricing*Your credit card is charged the total cost at time of purchase. Prices and room*unit availability are not guaranteed until full payment is received.*Some properties request that we wait to submit guest names until * days prior to check in. In such a case, your room*unit is reserved, but your name is not yet on file with the property.*Guest Charges and Room Capacity*Base rate is for * guests.*This property considers guests of any age to be an adult.*Availability of accommodation in the same property for extra guests is not guaranteed.*More help*About the Hotel*For special requests or questions about the property, please call the hotel directly at*Tel: * (***) ***-****, Fax: * (***) ***-***** *About your Reservation*Visit our Customer Support page.*Call Travelocity customer care at *-***-***-******Complete your trip***Avoid the stress of traffic!*Let someone else do the driving*Get a ride*Make it fun!!*Explore activities in San Bruno*Get activities*****Booking Details*Booking*********Adults***Children***Departure Date************Return Date************Total Amount**,***.******Passenger*s Travelling:*JAIME LYNN KILLINGSWORTH*Adult *ANDREW BRENT SMITH*Adult ****Add Sightseeing Tours*Add Car rental*Add Hotel Transportation****In order to print your voucher, hotel, transfers, and sightseeing tours must be confirmed, and booking must be paid in full.*You will need vouchers as proof that your hotel * services have been paid. *Vouchers are in the name of Solar Tours who has paid all services to hotels, transportation and sightseeing suppliers.*Print All Vouchers**Itinerary Details***Flights: Nov *****United Airlines **** Class S* OPERATED BY SKYWEST DBA UNITED EXPRESS* from Sacramento, CA (SMF) on Tue, **Nov**** at ***** to San Francisco, CA (SFO) on Tue, **Nov**** at *****United Airlines *** Class S* from San Francisco, CA (SFO) on Tue, **Nov**** at ***** to Tokyo, Narita APT, J (NRT) on Wed, **Nov**** at *****United Airlines ** Class S* from Osaka, Kansai APT, J (KIX) on Mon, **Dec**** at ***** to San Francisco, CA (SFO) on Mon, **Dec**** at *****United Airlines **** Class S* OPERATED BY SKYWEST DBA UNITED EXPRESS* from San Francisco, CA (SFO) on Mon, **Dec**** at ***** to Sacramento, CA (SMF) on Mon, **Dec**** at *****Confirmed*For * Adult(s)*Cancel Policy****Hotel: Tokyo City (all Airports), JP Nov , ** For * Nights***Park Hotel Tokyo*Room Type:Room Only, Twin City View*For: * Adult(s)*ConfirmedCancel Policy***Local Transfer: Tokyo City (all Airports), JP Dec , *****Japan Rail Pass - *, ** or ** days (T)*For: * Adult(s) *Transfer Type:.* - ** Days Ordinary Card, * - ** Pax*ConfirmedCancel Policy***Hotel: Kyoto, JP Dec , * For * Nights***Hotel Grand Bach Kyoto Select*Room Type:Room Only, *Non-Smoking* Twin - Early Bird Discount ** Days-Room Only*For: * Adult(s)*ConfirmedCancel Policy***Hotel: Osaka City (all Airports), JP Dec , * For * Nights***Holiday Inn Osaka Namba*Room Type:Non-Refundable, Room Only, Twin Standard Twn Non Smoking*For: * Adult(s)*ConfirmedCancel Policy

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United Airlines

Customer service issue
Reported by GetHuman1853754
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5484 others
0 customers following this

Timeline

GetHuman1853754 started working on this issue
Dec 29th, 2018 1:28am

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