Follow up: this is text sent to scott Kirby aand Greg Hart. No answer. *my UAL FT accou...

GetHuman1638237's customer service issue with United Airlines from November 2018

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The issue in GetHuman1638237's own words
Follow up: this is text sent to scott Kirby aand Greg Hart. No answer. *my UAL FT account is Ax ******. A second transfer went to the AX****** on *****. However they have not reached My AX account. The transfer on ***** certificate * is *********. (The award that showed up certificate number is *********.)***I have saved for years to afford a ticket to go to Vienna to see where my late father was born. I transferred award points on ***** from SPG*Marriott and some of award did get to to United by *****. The balance are somewhere in UAL. It has been * weeks. My FT is AX******. **Efforts to get human help have not yielded resolution. Marriott has issued a case chase but the hold up issue is at United. **Please help. Please find the award points that United has cashed. Then apply to my United FT. Thank you. **Malcolm Bund ****-***-****
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United Airlines

Customer service issue
Reported by GetHuman1638237
Nov 27th, 2018 - 9 mons ago
I have an issue with United Airlines too
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Seen by 6 customers so far
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Timeline
GetHuman1638237 started working on this issue
Nov 27th, 2018 5:02pm