My husband and I bought my niece a ticket to join us in Hawaii and just before we left...
GetHuman1186366's customer service issue with United Airlines from September 2018
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The issue in GetHuman1186366's own words
My husband and I bought my niece a ticket to join us in Hawaii and just before we left she was accepted for schooling to become an airline attendant an couldn't make the trip. Despite two attempts to get our money back we were declined! My main complaint is that even though we paid we couldn't get our money back or transferred it to another person!! I will NEVER step foot on a UNITED flight again and I will make sure to tell everyone I know about my experience. Every time we called we got a different story. Seems no one there knows what they are doing and we were told twice to submit online and we'd get our money back!! You've lost an entire family of potential flights and hopefully more as I spread the word!!
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