Dear United Airlines Team!**This message concerns the United Airlines flight UA*** from...
GetHuman1171492's customer service issue with United Airlines from September 2018
Help with my United Airlines issue
First: share to improve GetHuman1171492's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1171492 to get a United Airlines rep on the line!
Always use the GetHuman Phone tocall United Airlines. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1171492 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman1171492's own words
Dear United Airlines Team!**This message concerns the United Airlines flight UA*** from SFO to CDG on the **nd of February ****. As I, Katharina Frauenberger, was transferred from another flight, I had to get a separate boarding pass, which was not even printed, it was handwritten, which is why I am not sure if the number that I have is the ticket number, but it is the following: ***-**********. The document that was given to me for the connecting flight (not a boarding pass), carried the information 'Confirmation: F**KC*'. *After having boarded the flight, there was a problem with the power and it had to be completely turned off and back on. This process ended up taking four hours, during which we were told we could leave the airplane, but at the time no one could tell us how long it would take, which is why most of the passengers remained seated for the whole four hours.*Unfortunately, I had to catch a connecting flight in Paris, which had obviously left once we arrived at CDG (at around *:** p.m. rather than the scheduled **:** a.m.). The ground staff taking care of travellers who had missed connecting flights could not offer any help as she did not seem to have any record of my connecting flights. I had to go through the passport control to get my flight rescheduled.*I understand that mistakes can happen but as this was just definitely not a pleasurable experience travelling with United Airlines I would highly appreciate compensation, preferably in the form of refund money. In addition, the United Airlines refund website is completely incomprehensible, as to why I am delivering my complaint here. Thank you.**Kind regards,*Katharina Frauenberger
GetHuman1171492 did not yet indicate what United Airlines should do to make this right.
I have an issue with United Airlines too
How GetHuman1171492 fixed the problem
We are waiting for GetHuman1171492 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.