Dear United Airlines Team!**This message concerns the United Airlines flight UA*** from...

GetHuman1171492's customer service issue with United Airlines from September 2018

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The issue in GetHuman1171492's own words
Dear United Airlines Team!**This message concerns the United Airlines flight UA*** from SFO to CDG on the **nd of February ****. As I, Katharina Frauenberger, was transferred from another flight, I had to get a separate boarding pass, which was not even printed, it was handwritten, which is why I am not sure if the number that I have is the ticket number, but it is the following: ***-**********. The document that was given to me for the connecting flight (not a boarding pass), carried the information 'Confirmation: F**KC*'. *After having boarded the flight, there was a problem with the power and it had to be completely turned off and back on. This process ended up taking four hours, during which we were told we could leave the airplane, but at the time no one could tell us how long it would take, which is why most of the passengers remained seated for the whole four hours.*Unfortunately, I had to catch a connecting flight in Paris, which had obviously left once we arrived at CDG (at around *:** p.m. rather than the scheduled **:** a.m.). The ground staff taking care of travellers who had missed connecting flights could not offer any help as she did not seem to have any record of my connecting flights. I had to go through the passport control to get my flight rescheduled.*I understand that mistakes can happen but as this was just definitely not a pleasurable experience travelling with United Airlines I would highly appreciate compensation, preferably in the form of refund money. In addition, the United Airlines refund website is completely incomprehensible, as to why I am delivering my complaint here. Thank you.**Kind regards,*Katharina Frauenberger

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United Airlines

Customer service issue
Reported by GetHuman1171492
Sep 20th, 2018 - 4 years ago
Not resolved
Seen by 76 customers so far
Similar issue to 3618 others
1 customer following this


GetHuman1171492 started working on this issue
Sep 20th, 2018 4:33pm