To whom it may concern, I purchased * tickets through United airlines (J*X*MO ticket n...

GetHuman-melimaca's customer service issue with United Airlines from August 2018

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The issue in GetHuman-melimaca's own words
To whom it may concern, I purchased * tickets through United airlines (J*X*MO ticket number) . Tickets were scheduled for the ** of December **** flying from Guadalajara Mexico to Houston Texas. However we did not end up taking this flight because we were robbed in Mexico and did not have our documents to fly. I later called customer services and spoke to a representative. She told me there was a $*** penalty each ticket for missing the flight and a $** fee for scheduling a new flight. (New ticket number BLC***). She also informed me that the $*** would be pardoned if we traveled on a date that she had available. I was wondering if I can schedule new flights with the pardon of the $*** if possible. Or if I can get a refund. Please let me know what you can do for me please. Thank you.
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United Airlines

Customer service issue
Reported by GetHuman-melimaca
Aug 25th, 2018 - 4 mons ago
I have an issue with United Airlines too
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Seen by 6 customers so far
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Timeline
GetHuman-melimaca started working on this issue
Aug 25th 3:18am
GetHuman-melimaca shared this issue with others over email
Aug 25th 3:20am
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Aug 25th 3:21am
GetHuman-melimaca shared this issue with others over email
Aug 25th 3:21am