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GetHuman1032344's customer service issue with United Airlines from August 2018

Help with my United Airlines issue
The issue in GetHuman1032344's own words
Get an answer! ... Hi - Below is my ticket info, I don't understand the luggage info - am I allowed a personal item only or am I allowed a carry on as well?**Passenger Name: COELHO, CELESTE ELIZABETH**e*Ticket Number: ***************Reservation Number: SNXGPO **Confirmation Number: ELFYDZ**Status: Confirmed**Fare Basis: TKCAX*** *Depart: Sacramento International (SMF) *Sacramento **Terminal A *:** AM**Arrive: Washington Dulles Intl (IAD) Washington *:** PM**Class Of Service: Economy**Not Valid Before: Not Valid After: **September **, **** September **, ******Carry*On:* Piece Plan**Bag * * NO FEE CARRYON HAND BAGGAGE ALLOWANCE**Baggage Allowance: * Piece Plan**Bag * * NO FEE UP TO **LB***KG AND UP TO **LI****LCM**Bag * * ***.** USD UP TO **LB***KG AND UP TO **LI****LCM
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Lousy service
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United Airlines

Baggage
Customer service issue
Reported by GetHuman1032344
Aug 24th, 2018 - 4 mons ago
I have an issue with United Airlines too
Fixed
Seen by 14 customers so far
Similar issue to 3096 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman1032344 started working on this issue
Aug 24th 5:55pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 24th 8:08pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 24th 8:09pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 24th 8:13pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:42pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:45pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:46pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:46pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:46pm
GetHuman1032344 indicated the issue is not fixed yet.
Aug 25th 8:47pm