On July *st, I was flying home to Ireland from Cancun airport to Newark, New York and t...

GetHuman862151's customer service issue with United Airlines from July 2018

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman862151's own words
On July *st, I was flying home to Ireland from Cancun airport to Newark, New York and then taking the connecting flight to Shannon, Ireland.*Flight: UA**** and flight UA***Baggage ********** and baggage ***********I was advised at Cancun airport to collect my suitcase at Newark and book it in for the Shannon flight UA**.*When I collected my suitcase from the carousel in Cancun I noticed that the pink thick belt I had around my case was missing. You can appreciate I only had * hours when I got off my flight in Newark to get to Terminal C for my connecting flight to Shannon so I did not have any time to report it to the baggage office.*When I arrived home in Shannon, Ireland on July *nd, got settled in and opened my bag in the afternoon I was so upset and annoyed that my bag was opened in Cancun airport and my * pieces of jewellery were taken from my box and my makeup bag was opened and the items all over my suitcase. I would appreciate if you could forward a claim form to me so that I could put in a claim please.

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United Airlines

Customer service issue
Reported by GetHuman862151
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 1727 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman862151 started working on this issue
Jul 9th, 2018 10:57am
GetHuman862151 indicated the issue is not fixed yet.
Jul 9th, 2018 6:38pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:53pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:54pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:54pm

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