On July *st, I was flying home to Ireland from Cancun airport to Newark, New York and t...
GetHuman862151's customer service issue with United Airlines from July 2018
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman862151's own words
On July *st, I was flying home to Ireland from Cancun airport to Newark, New York and then taking the connecting flight to Shannon, Ireland.*Flight: UA**** and flight UA***Baggage ********** and baggage ***********I was advised at Cancun airport to collect my suitcase at Newark and book it in for the Shannon flight UA**.*When I collected my suitcase from the carousel in Cancun I noticed that the pink thick belt I had around my case was missing. You can appreciate I only had * hours when I got off my flight in Newark to get to Terminal C for my connecting flight to Shannon so I did not have any time to report it to the baggage office.*When I arrived home in Shannon, Ireland on July *nd, got settled in and opened my bag in the afternoon I was so upset and annoyed that my bag was opened in Cancun airport and my * pieces of jewellery were taken from my box and my makeup bag was opened and the items all over my suitcase. I would appreciate if you could forward a claim form to me so that I could put in a claim please.
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United Airlines
Customer service issue
Reported by GetHuman862151
Jul 9th, 2018 - 4 years ago
I have an issue with United Airlines too
Fixed
Seen by 8 customers so far
Similar issue to 1727 others
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman862151 started working on this issue
Jul 9th, 2018 10:57am
GetHuman862151 indicated the issue is not fixed yet.
Jul 9th, 2018 6:38pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:53pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:54pm
GetHuman862151 indicated the issue is not fixed yet.
Jul 10th, 2018 2:54pm
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