The gentleman checking in my family bags this morning gave me * boarding passes and did...

GetHuman841198's customer service issue with United Airlines from July 2018

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The issue in GetHuman841198's own words
The gentleman checking in my family bags this morning gave me * boarding passes and didn’t give me one for my infant. When I got to the security gate, they told me I needed one. So I left my kids and ran downstairs to get a boarding pass, so when I went back to get one, they told me I didn’t need one but to go talk to someone else and see if they could help me. With all this back and forth my family and I missed the *:** am flight to Orlando and a whole day of fun. The customer service were able to get me on the *:** PM flight... by this point it should be fine because someone “helped me”...but regardless of getting another flight.*I want to file a claim because of the incompetence of the employers of your company and also because of a miscommunication between departments. I had to run back and forth for a boarding pass, then run with a * month old baby in hands to get to the boarding gate to find it close. My kids came home crying and we had to call a cab to go back home and later today get another car service to get back to a later flight. So much for a family vacation. I’m very frustrated and disappointed. Please have better service for larger families, specially ones flying with infants, what happened today should be avoided at all costs.******@***.com*Milene Melo**** *** ****
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United Airlines

Customer service issue
Reported by GetHuman841198
Jul 2nd, 2018 - a yr ago
I have an issue with United Airlines too
Not resolved
Seen by 5 customers so far
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman841198 started working on this issue
Jul 2nd, 2018 12:43pm
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Jul 2nd, 2018 12:44pm