The gentleman checking in my family bags this morning gave me * boarding passes and did...

GetHuman841198's customer service issue with United Airlines from July 2018

14 views | 1592 similar | 0 following
Help with my United Airlines issue
Next: our robot will wait on hold for GetHuman841198 to get a United Airlines rep on the line!
Always use the GetHuman Phone to call United Airlines. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman841198's own words
The gentleman checking in my family bags this morning gave me * boarding passes and didn’t give me one for my infant. When I got to the security gate, they told me I needed one. So I left my kids and ran downstairs to get a boarding pass, so when I went back to get one, they told me I didn’t need one but to go talk to someone else and see if they could help me. With all this back and forth my family and I missed the *:** am flight to Orlando and a whole day of fun. The customer service were able to get me on the *:** PM flight... by this point it should be fine because someone “helped me”...but regardless of getting another flight.*I want to file a claim because of the incompetence of the employers of your company and also because of a miscommunication between departments. I had to run back and forth for a boarding pass, then run with a * month old baby in hands to get to the boarding gate to find it close. My kids came home crying and we had to call a cab to go back home and later today get another car service to get back to a later flight. So much for a family vacation. I’m very frustrated and disappointed. Please have better service for larger families, specially ones flying with infants, what happened today should be avoided at all costs.******@***.com*Milene Melo**** *** ****

GetHuman841198 did not yet indicate what United Airlines should do to make this right.

How GetHuman841198 fixed the problem

We are waiting for GetHuman841198 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get United Airlines's attention and get better help faster. Tap below to get started.
Having United Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman841198 fixes it.
This email address isn't valid

United Airlines

Customer service issue
Reported by GetHuman841198
Jul 2nd, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1592 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman841198 started working on this issue
Jul 2nd, 2018 12:43pm
GetHuman841198 shared this issue with your circles on Google+
Jul 2nd, 2018 12:44pm