United Airlines Customer FAQ

Lamentamos que haya tenido una mala experiencia con su equipaje. Para reportar daños en su maleta, es importante que se comunique con el servicio al cliente de United Airlines. Hay un enlace con la información de contacto más actualizada aquí en esta página que está viendo.

To upgrade from Basic Economy to Economy, you would need to purchase a new Economy fare through the United Airlines website or app, or by contacting customer service. Basic Economy tickets cannot be changed or upgraded after purchase, so a new fare would allow for carry-on baggage and other Economy benefits.

On flights to Hawaii, United Airlines typically offers complimentary snacks and beverages, as well as meal service, depending on the flight duration. For longer flights, you can usually expect at least one meal included. The exact offerings may vary by flight and class of service.

Garment bags containing wedding attire typically need to be stored in the overhead compartment, as United Airlines does not have designated spaces for hanging garment bags. We recommend packing your items carefully to minimize wrinkles and ensure they arrive in good condition.

If you have not received the email regarding your claim for damaged luggage, please check your spam or junk email folder. It's also possible that the process is still underway. You can refer to the link on this page for the most up-to-date contact information to inquire about your claim directly.