We had to cancel a flight to Mexico ***, flight leaving *** because my husband was diagnosed with pancreatic cancer ****. He has since been operated on and about to begin chemo. Flight was purchased with miles from Chase Visa. They will give us $***. supplemental money, but not our miles or refund. We now need money for medical bills. I only expect refund of flight. There is no way he will be traveling anywhere. This is very hard for me to discuss on the phone without getting upset. I have filled out numerous forms for eclaimsline.com but no help getting to United for refund. I understand tickets were nonrefundable, but these are dire straits. Thank you, Virginia Tawyer
I trust that United Airlines will make this right and come up with a resolution that is fair.