I have tried to sign up for a Udemy course. It says "email already in use" - how do I g...

GetHuman817782's customer service issue with Udemy from June 2018

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The issue and preferred resolution, in GetHuman817782's own words:
I have tried to sign up for a Udemy course. It says "email already in use" - how do I get around this? I'm giving them my only email address - no one else is using it. I may already have an account but don't know my p***word. Thanks.
I trust that Udemy will make this right and come up with a resolution that is fair.
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Udemy

Customer service issue
Reported by GetHuman817782
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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GetHuman817782 started working on this issue
Jun 25th 1:04pm