Brand new, out of the box Dream Machine. I've tried connection via a CAT * cable to th...

GetHuman5879404's customer service issue with Ubiquiti Networks from March 2021

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The issue in GetHuman5879404's own words
Brand new, out of the box Dream Machine. I've tried connection via a CAT * cable to the Dream Machine via my currently installed router. That did not work. I tried using my iPhone and your app to connect to the Dream Machine. That gets me one step further but when providing email address etc. to presumably create an account, I don't get any further. I think it was a *** error. I then tried connecting directly to my modem via CAT * by using ***.***.*.*. That got me to your set up interface. Again, tried providing first step information or data and then I get no further. For a $*** router, this is not good. I don't think I need to say more.

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Ubiquiti Networks

Customer service issue
Reported by GetHuman5879404
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 269 others
0 customers following this
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Timeline

GetHuman5879404 started working on this issue
Mar 23rd 6:46pm